Gümligen
Back Office Team Leader (m/f)
- 10 July 2026
- 100%
- Permanent position
- Gümligen
Job summary
Die Ärztekasse Genossenschaft ist ein führendes Unternehmen in der Praxisadministration. Hier findest du eine spannende Gelegenheit mit einem tollen Team!
Tasks
- Leitung und Organisation des Backoffice-Teams in Bern.
- Sicherstellung reibungsloser Kommunikation und Information.
- Aktive Entwicklung des Teams und Förderung einer Lernkultur.
Skills
- Abgeschlossene Berufsausbildung im kaufmännischen Bereich oder als Medizinische/r Praxisassistent/in.
- Führungserfahrung und ausgeprägte Kommunikationsfähigkeiten.
- IT-Affinität und sehr gute MS-Office-Kenntnisse.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.
The back office handles all enquiries from patients, health insurers, customers, authorities and other bodies that arrive after invoicing.
To complement our back office team in Bern, we are looking for you as
Back Office Team Leader (m/f)
Workload: 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Gümligen
Main tasks
In this role, you are responsible for the personnel, organisational and professional management of the back office team at the Bern agency, which consists of six employees. This includes, among other things, the following tasks:
- Organising the team to ensure smooth processes
- Ensuring flawless information and communication within the team, the agency and with other departments
- Active team and employee development as well as promoting a learning culture
- Contributing to regional process harmonisation
You support the team in operational tasks such as:
- Handling verbal and written customer concerns regarding accounts receivable management
- Assisting and advising customers on questions about the invoicing process
- Processing electronic invoice rejections from insurers and their follow-up
- Manual payment postings as well as handling incorrect payments and refunds
Requirements
- Completed commercial apprenticeship or medical practice assistant with further training in leadership
- Several years of experience in a leadership role
- IT-savvy personality with very good MS Office skills
- Experience in the administration of medical practices or in health insurance is an advantage
- Winning and inspiring personality with strong communication skills
- Quick comprehension and networked thinking
- Structured working method as well as planning and organisational skills
- Solution- and service-oriented approach
- Resilience and strong assertiveness
- Integrity and reliability
- Very good German and very good French skills
What we offer
- 40-hour week at 100%
- Bright and modern office premises
- Very good public transport connections
- 5 weeks’ holiday, 6 weeks from the age of 50
- Private accident insurance
Further information
We offer you an exciting and challenging role in a friendly and competent environment.
We look forward to receiving your application!
Please send your application by email to recruiting@aerztekasse.ch.
