System Specialist Telecommunications (80-100%)

This is how you ensure electricity in Switzerland

In this varied role, you are part of the Network Operation Center and thus the central point of contact for internal and external customers. Your tasks include, among others:

• Ensuring trouble-free operation of telecommunications and remote control infrastructure throughout Switzerland
• Receiving, analysing and resolving faults
• Processing service requests and, if necessary, forwarding tickets to subsequent departments or service providers
• Supporting field staff with access, installation, commissioning and fault clearance
• Further development of operational processes (ITIL) and documentation
• Participation in projects as a representative of operations (NOC)
• Appropriate communication and escalation in case of faults and problems
• Providing 24/7 on-call service (on-call duty is mandatory)

This is how you make a difference

For these positions, we are looking for a communicative and empathetic team player. You are resilient and have a structured way of working as well as very good documentation skills. Furthermore, you bring the following:

• Technical vocational training in the field of electrical engineering, telecommunications or computer science or an equivalent qualification
• Experience in operating complex communication infrastructures
• Very good knowledge in at least one of the technologies used (especially WDM, but also telephone systems, VoIP, IP, MPLS)
• Experience in operating communication or secondary technology in substations
• Willingness for continuous change and further training
• Knowledge of ITIL processes (certification is an advantage)
• Very good German skills are mandatory, good English skills, French or Italian are an advantage

This is how we inspire you

We offer you varied and exciting tasks in a company unique to Switzerland and a modern working environment in close proximity to Aarau station. In addition, you benefit from the following perks:

• Flexible working hours (42 hours per week) including the possibility of home office
• 25-30 days of holiday as well as company holidays between Christmas and New Year
• Progressive social benefits and an attractive pension fund
• Opportunities for professional development
• Financial and/or time support for internal or external training
• Competitive salary and reward for good performance

About us

Become part of our eight-member Network Operation Team. We are the central point of contact for all internal and external customers. We monitor the telecommunications and remote control infrastructures and ensure stable operation. We receive faults, analyse them and either resolve them ourselves or with the support of our service providers and manufacturers. We maintain a collegial team culture, place great value on good cooperation and open and honest communication. We are proud to contribute to Switzerland's supply security.

We offer you varied and exciting tasks in a company unique to Switzerland. In addition, you benefit from the following perks:

• Flexible working hours (42 hours per week)

• 25-30 days of holiday as well as paid company holidays between Christmas and New Year

• Progressive social benefits and an attractive pension fund

• Financial and/or time support for internal or external training

• State-of-the-art working environment in close proximity to Aarau station