Reservations Agent

About the job

People at 1800 metres above sea level shape luxury mountain travel. Our dynamic and international team offers our guests smart luxury for an unparalleled holiday experience. As a team member of the luxurious Kulm Group, you are part of the key to our success. Together we make every stay inspiring, unique and distinctive. And as such, we live our culture: discreet luxury, inspiration and life experience. Together we make this possible. This is your chance to become part of our defining culture:

What you will achieve with us

• Competent acceptance and processing of reservations: You are the first point of contact for our discerning guests and confidently handle enquiries for individual and group reservations. You always act with the utmost professionalism, foresight and in compliance with LQA and Forbes standards.
• Precise maintenance of customer files: You maintain the guest databases in Opera Cloud with the utmost accuracy, thus making a significant contribution to improving the guest experience.
• Complaint management with sensitivity: Should complaints arise, you deal with them promptly and always find the best solution for our discerning guests – discreetly, efficiently and always service-oriented.
• Multimedia communication: You are responsible for answering all incoming enquiries, whether by telephone, email or letter. Your confident and professional communication skills in German and English (ideally also Italian) are fully utilised here.
• Coordination with other departments: In close cooperation with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and event spaces is optimally coordinated with the offers in F&B and Spa.
• Administrative support: You support the Reservations Manager in all administrative matters, ensure compliance with our high quality and service standards and contribute to continuous product optimisation.
• Workload: 100% in a seasonal contract. Return and 10-month contract possible from June 2027.

• Charisma and natural friendliness: Your personality is characterised by natural friendliness and charisma, combined with a fine sense of the wishes of our exclusive guests. You impress with your well-groomed appearance and excellent manners.
• Awareness of quality and standards: You place the highest value on top quality in guest service and are familiar with upscale service standards (ideally LQA and Forbes standards) or have the motivation to implement these consistently.
• Team spirit and flexibility: You enjoy working in a team, are communicative and adapt flexibly to the challenges of a dynamic working environment.
• Experience in upscale hospitality: With a completed vocational training in upscale hospitality and experience in 5-star hotels, you bring sound expertise in front office and reservations.
• Language skills: Very good German and English skills, both spoken and written, are essential. Additional languages such as Italian are a plus.
• Technical proficiency: You are proficient in using Opera Cloud as well as common Microsoft programmes (Word, Excel, Outlook). Maintaining online booking channels is also familiar territory for you.
• Organisational talent and customer orientation: You organise and plan with precision, maintain contact with guests and partners in a stylish and discreet manner, and impress with your outstanding customer orientation.