Dietlikon

E-Commerce Operations Specialist

Tasks

Coordination and alignment with shipping warehouses, locations and external service providers
Clarification of missing deliveries as well as tracking and escalation in case of irregularities
Support for sales outlets regarding the internal B2C order system (COSMO)
Monitoring and analysing the drop shipment business and deriving appropriate measures
Technical clarifications of complex customer service cases

Several years of practical experience in logistics administration
Confident handling of Microsoft Excel and reporting tools; knowledge of SAP and WAMAS is an advantage
Very good German language skills, both spoken and written
Resilience and the ability to set priorities correctly even in hectic situations
Solution-oriented, independent and responsible working style
Teamwork skills as well as careful and reliable working style

Discounts: Discount on the travel offer ITS Coop Travel, 5 times the number of Superpoints in the supermarket, up to 20% discount on various insurance services, up to 20% discount in all formats of the Coop Group, cheaper mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discount on purchase, staff discount also for partner (living in the same household), discount on GA subscription
Employment conditions: Pension fund: 2/3 paid by Coop, collective labour agreement (CLA), 18 weeks paid maternity leave and 4 weeks paid paternity leave, loyalty bonuses, savings plan with the pension fund, home office, flexible and attractive regulation for early retirement from the age of 58, attractive employment conditions
Working hours: 5 weeks holiday
Further training: Over 600 internal training courses, support for external education and training, talent management with diverse development opportunities
Sustainability:
Communication:
Health: Update-Fitness: CHF 200 discount on the annual subscription

Jumbo
Dietlikon