Senior Business Analyst Client Lifecycle Management (m/f/d)

09 May 2026
100%
Zürich

Job summary

Join our dynamic team in Zurich, focusing on Client Lifecycle Management. This is a great opportunity for experienced professionals seeking growth.

Tasks

Manage customer shipping instructions in CRM systems accurately.
Act as the main contact for system-related inquiries within the bank.
Ensure smooth operations, including handling incident reports.

Skills

Degree in Business, Business Informatics or related fields required.
Strong organizational and analytical skills essential.
Excellent communication skills for effective collaboration.

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About the job

80% - 100% | IT / Business Engineering, Product and Channel Management | Zurich | Experienced Professionals

The Client Lifecycle Management team is responsible for the product management of customer relationships across all customer segments.

To strengthen the Client Lifecycle Management team, we are looking for a Senior Business Analyst who will take responsibility for the newly created specialist unit for shipping instructions within an interdisciplinary team. You will work closely with various stakeholders within the bank and have the opportunity to demonstrate your experience and drive for shaping processes.

Your tasks

Ensuring the correct mapping of customer shipping instructions in the sales systems/CRM
Central point of contact for technical and system-related questions within the bank
Ensuring smooth operations, including handling incident reports
Optimising and continuously developing processes, including coordinating technical implementation
Defining and implementing control frameworks to minimise risks
Conducting regular measurements and implementing measures to improve data quality
Contributing to the further development of basic contracts and managing access and rights to various banking services

Your profile

University or university of applied sciences degree in business administration, business informatics, banking and finance, or a similar field
Several years of professional experience in banking, experience as a Business Analyst / Business Engineer in a similar environment
Excellent organisational, analytical and conceptual skills, flexibility and a quick grasp
Strong communication skills to collaborate effectively with different stakeholders
Open-minded, committed personality with team player qualities, high independence, self-motivation and a solution-oriented working style
Very good German language skills

Our offer

You will be part of a motivated, team-oriented crew with high professional expertise, looking forward to welcoming a committed person
Self-determined working style with a lot of personal responsibility and the opportunity to actively shape the further development of Client Lifecycle Management in a dynamic environment
A centrally located workplace in the lively District 5 with excellent transport connections and the possibility to organise your work flexibly
Your career is important to us as an employer, which is why we support and accompany you on your path with many offers
You will work closely with various people from different areas of Zürcher Kantonalbank
A comprehensive overall package that, in addition to an attractive base salary and variable remuneration, offers many benefits and discounts – from A for pension provision to Z for ZVV bonus pass

Nimisha Kasamkattil
is happy to assist you.
Phone: 044 292 30 69