Sympany
Basel
Senior Digital Experience Specialist (m/f/d)
- 15 October 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 4002 Basel
About the job
How do customers experience Sympany digitally? Where do they search in vain for an answer, abandon a process, or still pick up the phone? You don’t just want to analyse such questions – you want to solve them. In the "Digital Customer Experience" team, you develop and improve Sympany’s digital solutions hands-on together with specialist departments, data, and technology. You familiarise yourself with customer needs and professional processes, make solutions concrete, and bring them together with our development teams into productive use. Your work directly influences how easy and understandable it is for customers to handle their concerns with Sympany. From the website and customer portal to the app and digital processes and services, you are involved. Sounds exciting? It is. Apply now!
Senior Digital Experience Specialist (m/f/d)
How you contribute:
- Identifying relevant customer problems and improvement potentials together with specialist departments and customer service, and deriving concrete fields of action based on, for example, customer feedback, usage data, reasons for contact, and business goals
- Specifying solutions in early phases by independently sketching user flows, developing solution variants and prototypes, and reviewing these with specialist departments as well as customers using appropriate UX and research methods
- Bringing together specialist departments, customer service, data, IT, and, if necessary, external partners to combine different perspectives, goals, and professional conditions into a common viable concept
- Accompanying solutions into implementation together with development by understanding and clarifying system boundaries, interfaces, data flows, and technical dependencies, as well as specifying user flows, professional logic, interactions, states, and requirements
- Ensuring quality during implementation by staying close to the team, answering questions, making pragmatic decisions, checking results, and accompanying the solution until clean productive deployment
- Measuring the effectiveness of introduced solutions and continuously improving – including independently using data, prototyping, and AI tools to understand problems faster and make ideas testable
What distinguishes you:
- You have several years of experience in the conception and implementation of digital solutions, e.g. in digital experience, UX/interaction design, service design, business analysis, or a comparable role within a regulated environment such as insurance, banking, or healthcare. You also have further education (HF/FH/Uni) in this field.
- You think in flows and processes, can systematically understand user needs, and thereby comprehend concerns from process logic to implementation in involved systems.
- You recognise poor workflows, unnecessary complexity, and breaks in digital processes and enjoy improving them.
- You are analytically and conceptually strong and can structure even vague problems, ask the right questions, combine qualitative insights with data, and translate them into understandable digital processes.
- You understand how modern web and app applications are built and can speak on equal terms with development teams about APIs, interfaces, data flows, system boundaries, etc. You don’t have to programme yourself but want to understand how a solution actually works.
- You combine quality standards with pragmatism and know when a quick prototype or test is sufficient and when a topic needs to be explored more thoroughly. Good arguments and new insights may change your opinion.
- You enjoy working across departmental boundaries and combine customer perspective, expertise, data, and technology into a common solution. You communicate confidently in German, clearly and appropriately for the audience, moderate different viewpoints, and represent your assessment with sound reasoning.
Working at Sympany – refreshingly good reasons
Progressive employment conditions & social security
Diverse employee discounts
Family-friendly employer
Modern working time models
Healthy extras
- Coverage of contributions to daily sickness allowance insurance and non-occupational accident insurance as well as two-thirds of the BVG contribution
- Worldwide first-class accident insurance
- Loyalty bonus from 5 years and participation in company success at all levels (for permanent employment)
Diverse employee discounts
- Discounts on Sympany products, e.g. 50% on basic insurance and discounts on various offers, e.g. in mobility or multimedia
- Discounted meals in the company restaurant
- Contribution to public transport costs (job ticket)
Family-friendly employer
- Salary-dependent contributions to external childcare, additional family allowance of CHF 50 per child
- 15 days paternity leave with full pay
- 16 weeks maternity leave with full pay
Modern working time models
- Flexible working hours based on a 41-hour week
- 5 weeks holiday, even more from age 51
- Mobile working, for example from home office
Healthy extras
- Height-adjustable desks at every workstation
- Free chilled water with or without carbonation
- Discounts on sports courses or fitness studios
We look forward to meeting you
Sympany
4002 Basel
4002 Basel
