Customer Advisor Bank – Inbound D/F 80–100 %

About the job

Would you like to use your communication skills in the financial sector and competently support customers with their daily banking concerns? Then this position offers you an attractive prospect in modern bank customer service.

As part of the axxeva Group, diallon – Bellini Personal AG specialises in temporary and permanent positions. With our many years of experience in customer service, we personally and professionally accompany you on your next career step.

Your Tasks

• Telephone and written support of bank customers
• Competent answering of questions about accounts, cards and payments
• Support with concerns regarding e-banking and digital services
• Processing of changes and administrative customer enquiries
• Receipt and processing of card losses or suspicious transactions
• Recording and careful maintenance of customer data
• Forwarding more complex concerns to the responsible specialist departments
• Ensuring a professional and positive customer experience

Your Profile

• Completed vocational training or A-levels
• Experience in customer service, contact centre or a service-oriented role
• German at native speaker level, spoken and written
• French skills mandatory at least B2 level
• Good English skills are an advantage
• Enjoyment of digital products and modern technologies
• Professional and solution-oriented communication
• Quick comprehension and confident handling of various systems
• Reliable, resilient and customer-oriented personality
• Impeccable reputation

Experience in banking is an advantage but not a mandatory requirement. What matters is your service orientation, your language skills and your interest in the financial sector.

Your Perspective

• Attractive entry into the Swiss financial sector
• Professional introduction to products, processes and systems
• Varied tasks in telephone and digital customer service
• Temporary assignments, try & hire and permanent positions
• Personal support by the specialised diallon team
• Interesting development and training opportunities
• Our service is free of charge for you as an applicant

Ready for your next career step?

Then apply online as a Customer Advisor Bank. For an initial review, we only need your current CV – a cover letter is not required.

We look forward to getting to know you.