Assistant Front Office Manager (m/f/d) 100% from August 2026 or by arrangement

About the job

The Grand Hotel National is one of the most traditional 5-star hotels on Lake Lucerne. We are an independent, privately run grand hotel with a long history and fascinating architecture. Step inside and continue our over 150-year history with us. Feel the charm of the past and the vibrancy of the present combined with warmth. Everything in the best location directly by the lake and within walking distance to the station and city centre.

We are looking for an Assistant Front Office Manager (m/f/d) 100% from 1 August 2026 or by arrangement

These tasks await you:

• Deputising for the Front Office Manager during their absence
• Checking credit card bookings as well as voucher sales
• Responsibility for smooth operations at the Front Office
• Independent management of a shift at the Front Office including daily closing and accounting
• Support with reservation enquiries in the absence of the Reservations Supervisor
• Training new employees as well as coaching and further development of the existing team
• Responsibility for the care of our apprentices

You bring with you:

• Completed training in the hotel industry
• Several years of experience at the Front Office as well as in a supervisory role
• Very good German and English skills, additional languages are an advantage
• Opera knowledge is an advantage
• Organisational strength, sense of responsibility and team spirit
• Friendly and professional appearance as well as a strong service orientation
• Resilience and flexibility even in hectic situations

We offer you

• Discounts on hotel stays, gastronomy, massages and fitness
• A young, open and motivated team
• A varied, lively workplace in the heart of Lucerne
• Various development opportunities, team-building activities and other interesting benefits

Have we piqued your interest?

Then please send us your application documents including a cover letter, CV, certificates and references by e-mail to  hr@grandhotel-national.com or use the application button.

We look forward to meeting you!