F&B Manager (m/f/d)

About the job

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a director of daily life!

Our locations are unconventional places where everyone feels at home – places born from a mix of influences, freedoms, sensations and emotions. Each Mama tells the story of the city it is in, and all influences merge together. We offer our guests a cheerful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants – Mama Shelter is a dynamic, a vibe: genuine urban retreats, not only aesthetically pleasing and modern, but also popular, welcoming and sexy.

Regardless of your role, we are all here to make the customer experience unforgettable.
Our mission: to enrich people with small moments of happiness.

Our growth allows us to offer our teams great career paths through internal development and international mobility – regardless of degrees or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations with a global brand portfolio. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company, and our goal is to recruit and promote diverse talents. Our job postings are gender-neutral; the generic masculine is used here only for better readability.

Job Description

THE MISSION

At Mama, the entire Food & Beverage experience is central. Our restaurants, bars and events are important meeting points for our guests. 💓 That’s why you ensure they always feel perfectly looked after with us. 🤗

As F&B Manager, you bear overall responsibility for our Food & Beverage area, your team and the continuous development of our quality and profitability. 💰

You ensure that our restaurants and bars run smoothly operationally, our standards are upheld and our guests are delighted every day. You not only keep an eye on service but also on revenue, costs, staffing, food & beverage costs and the optimisation of our processes. 📊

You actively contribute to shaping our menus, offers and pricing and continuously develop our F&B area. 📋 You keep both the big picture and the small details in mind and ensure our concepts are successfully implemented.

You lead, motivate and develop your teams and create a culture where hospitality, quality, cohesion and personal responsibility are lived. 👥 You are the contact person for your employees, coordinate the various F&B areas and ensure everyone pulls together.

Of course, you are not made to sit in the office all day. Your environment is the restaurant, the bar and right in the middle of the action. You are present, pitch in, have an eye for detail and are always accessible to your team and our guests. You are a leader who leads by example and guides your team to success. 🤩

With expertise, passion, a host’s heart and good humour, you are exactly the right person to further develop our F&B area. 🍸🍹

A perfect guest experience is your highest priority – and together with your team, you ensure it succeeds every single day. 🔝

Qualifications

THIS SUITS YOU? ONLY IF…

You passionately ensure that our entire Food & Beverage area runs smoothly and our guests enjoy an unforgettable experience in every one of our areas. 🍽️🍸

You have an eye for detail, keep an overview even in hectic situations and always think one step ahead – thanks to you, service, team, processes and numbers mesh perfectly.

You create a warm and inviting atmosphere – for our guests as well as for your teams. Being a host is in your blood and you know how to pass this passion on to your team. ✨

You are close to the action, pitch in yourself and are convinced that a participative and appreciative leadership style is the key to a successful team.

Even when a lot is happening at once, you keep a cool head, set the right priorities and ensure our F&B areas get through the day and services confidently and successfully.

You recognise talents, promote their development and give your employees the space to take responsibility and realise their full potential. You don’t just lead – you develop people. 🛑✨

As an experienced leader 📊, you always have our key figures in view. Revenue, costs, food & beverage costs, staff planning, productivity and inventory management are as much part of your F&B daily routine as perfect service.

You think entrepreneurially and enjoy continuously developing our F&B area – from processes and standards to menus and offers, pricing and new ideas.

You know how to inspire suppliers, partners and service providers with the Mama spirit. You maintain strong and long-term relationships and are a reliable contact person – internally and externally. 🤝✨

You are present, solution-oriented and eager to take responsibility. Because for you, F&B management does not mean leading from above, but making a difference right in the middle of things. 💓

Additional Information

🎶 We’re sure you know the rhythm:

1st Verse: We arrange a first telephone interview with our HR department if your application fits our rhythm.
Chorus: After the successful telephone interview, we’ll see you at Mama, be ready!
(Chorus x2 depending on the position)

Last Verse: Mama won’t leave you in the dark; you will receive an answer from us, no matter the outcome.