Administrative Customer Service Agent

About the job

Why Quickline?

Quickline - the friendly Swiss telecommunications provider

Quickline is a Swiss telecommunications provider that has been offering award-winning internet, TV, landline and mobile services in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we ensure personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world.

You enjoy being there for our customers and partners and supporting them with advice and assistance? In this role, you are the first point of contact for administrative concerns, competently advise on our products and quickly find the right solution via telephone, e-mail and chat. In doing so, you combine strong customer orientation with versatile back-office tasks and the active further development of our services and processes.

Administrative Customer Service Agent

Your tasks

• Handling administrative enquiries by telephone and in writing
• Product advice via telephone, e-mail and chat
• Support via telephone, e-mail and chat
• Supporting our customers and partners in administrative matters
• Back-office activities such as orders, changes and number porting
• Responsible for the technical activation of Quickline services for new customers
• Support for the employees of our partner network
• Participation in further developments and processes

Your skills

• Commercial training or proven professional experience in this area
• Strong communication and sales skills in product advice
• Flair for digital entertainment media (internet, digital TV, mobile TV, tablets)
• Experience with winback & retention is an advantage
• As a team player with a precise and reliable working style, you provide efficient and successful support
• Very good German skills, spoken and written
• Good spoken French skills
• You appreciate the benefits of shift work (excluding night shifts)

What we offer

Work and leisure

Home office, flexible working time models, close to public transport, modern office at Lake Biel, unpaid leave, holiday purchase

Support for training and further education, internal know-how transfer

Flat hierarchies, creative freedom, high degree of autonomy and responsibility, goal-oriented teamwork

Discounted Quickline products, Reka money, half-fare travelcard, sports facilities, fruit and drinks, discounted shiatsu massages

Your contact person

Do you have questions about the position?
I am happy to advise you.

Therry Jaberg
Head of Human Resources

+41 32 559 98 62

therry.jaberg@quickline.net

We look forward to meeting you!

We wish to fill this vacancy without external recruitment agencies.