Service Desk Employee (a)

About the job

Do you want to actively shape the future of Green?

Your area of responsibility

• Recording, categorising, and prioritising incidents, service requests, and changes according to ITIL standards and SLA requirements
• Independent handling of standard requests and first-level solutions according to defined processes.
• Escalation of complex or time-critical requests to second-level support and close
  collaboration with other specialist departments
• Coordination and follow-up of escalations to ensure efficient problem resolution.
• Monitoring all service requests (incidents, service requests, etc.) to maintain service levels and ensure high availability
• Use and continuous maintenance of the knowledge base to provide solutions for recurring problems
• Expansion of the knowledge base through new documented problem solutions to sustainably improve service quality
• Recording and forwarding customer feedback as well as recurring problems to continuously optimise service processes
• Participation in training and further education on ITIL, data centre processes, and new technologies to stay up to date

Your skills

• Completed training
• Experience in service desk or technical customer support is an advantage
• Basic understanding of data centre infrastructure: knowledge of servers, storage solutions, network technology, and racks is an advantage
• Knowledge of incident, service request, and change management according to ITIL (certification is an advantage or willingness to obtain it)
• Analytical and solution-oriented thinking – quick error analysis and structured problem solving
• Customer- and service-oriented communication – professional and friendly even in stressful situations
• Resilience and flexibility
• Teamwork – close collaboration with colleagues and other support levels and adapting to dynamic requirements in the data centre environment
• Fluent German and very good English skills, both spoken and written

Our offer

With us, you will find a warm, collegial environment. Your team is well-rehearsed and will especially support you in the initial phase. Green is characterised by short decision-making paths and flat hierarchies. We are in healthy growth and have a lot to do – let’s get started.

At Green, we are building the pillars of the digital future in Switzerland. We stand for pioneering spirit, innovation with foresight, and strong partnerships.

Are you in?

We look forward to applications (a) of all kinds – the (a) stands for diversity, also in our job title.
 
We look forward to receiving your application via the "Apply now" button (no cover letter needed). Please use this method exclusively to send us your documents, as we cannot consider applications via other channels, such as email.
If you have questions about our application process or an open position, you can contact us anytime at recruiting@green.ch. Please understand that we are difficult to reach by phone as we are often involved in interviews.

We look forward to accompanying you on your journey and perhaps welcoming you soon as part of Green.

We would like to refrain from involving recruitment agencies in the hiring process. Please do not submit dossiers to us, thank you.