Head of Claims (70-100%)

About the job

Our commitment to buildings really makes sense. We protect what matters and are there when it counts. With us, you are more than welcome to take responsibility, help shape things, make a big impact, develop yourself, and simply be yourself. Welcome to the GVB team.

Head of Claims (70-100%)

What you will achieve with us - your meaningful tasks

You lead the claims management department and thus shape a central task of our core business. Together with your team, you ensure that claims are handled quickly, reliably, and with a customer focus, creating the conditions for high service quality and efficient processes. In doing so, you continuously develop processes, services, and collaboration and actively drive the transformation of claims management. 

Specifically: 

• you are responsible for a claims department and ensure a convincing customer experience throughout the entire process chain. 
• you effectively lead your team of claims specialists, continuously develop quality and performance, and ensure a high "First-Time-Right" rate.
• you ensure the professional handling of complex cases and are responsible for collaboration with the "Expert Services" area, recourse partners, and other stakeholders. 
• you actively shape the future of claims management and specifically drive standardisation, digitalisation, and automation forward. 

What sets you apart - this is why you are our wow

You bring solid experience in claims management and navigate confidently even in demanding situations. You keep an overview when priorities need to be reset, make clear decisions, and take responsibility – even where there are no easy answers. In doing so, you combine professional excellence with a pragmatic and solution-oriented approach and build trust with employees, customers, and partners. 

• you lead through trust, impact, and clear goals. 
• you combine entrepreneurial thinking with strong execution skills. 
• you inspire people for change. 
• you make clear decisions even under uncertainty. 
• you think cross-departmentally and networked. 
• you move confidently in a demanding claims environment and take responsibility even for challenging cases. 
• you combine professional excellence with effective leadership and specifically develop quality, collaboration, and customer experience further. 

What we offer you - your benefits with a wow effect

This role offers you the opportunity to shape a central task of our core business with high visibility and impact. You take responsibility for an experienced team. You can expect plenty of scope for design, short decision-making paths, and an environment where you can effectively drive change. 

• Truly excellent flexible working
• Full coverage of accident and daily sickness benefits insurance
• Preferential conditions on insurance products and your own pension fund with an attractive contribution model 
• Attractive mortgages for owner-occupied property
• Generous support for further training 
• Discounted mobile phone subscriptions, PubliBike subscription, and REKA card with bonus

Where you will engage - here works your future team

Behind every house is a story. The story of the people and animals who live there. Around 550 employees, three companies, under the umbrella of the GVB Group.

GVB Services AG ensures that customers receive flawless service. It is the operational heart of the GVB Group. Here, customer orientation is combined with expertise and digital products. The Operations Center area is the central point of contact. Here, customer concerns are handled, insurance processes are managed and continuously developed – efficiently, digitally, and customer-oriented. 

You will find us in Ittigen (BE), ten minutes from Bern Wankdorf. 

Our employees are our wow. Will you soon be one of them? 

The GVB world is on a first-name basis. This starts already with your application. We welcome every application but can only consider online applications.