Expert Technical Support LTSA

About the job

Expert Technical Support LTSA

Location: Winterthur

Job Startdate: By Agreement

Workload: 100%

Responsabilities:

• Provide high-level technical support to customers operating WinGD 2-stroke engines under LTSA(Long Term Service Agreement)
• Ensure timely handling of customer inquiries, investigations, and troubleshooting activities
• Contribute through Root Cause Analysis, technical reporting, and continuous improvement
• Support product development activities and cooperate with WIDE Remote Monitoring Centers
• Provide Technical Customer Support and perform Technical Analysis and Troubleshooting
• Reporting and Documentation
• Product Improvement and Knowledge Development

Requirements:

• B.Sc. or M.Sc. in Mechanical Engineering or equivalent educational background
• Strong experience and knowledge of 2-stroke marine engines and their operation
• Experience in field service activities or knowledge of WinGD products so as customer support processes are considered an advantage
• Experience in technical troubleshooting, performance analysis, and remote investigations
• Strong analytical mindset with excellent attention to detail and systematic problem-solving skills
• Customer-oriented approach with commitment to delivering high-quality technical support
• Excellent communication and collaboration skills with the ability to work independently
• Good knowledge of Microsoft Office applications and digital reporting tools
• Strong command of English, both written and spoken
• Passion for learning, new technologies, and continuous professional development

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities

Application:

We only consider a complet application incl. updated CV, letter of motivation, certificates and testimonials.