Hotline / Customer Advice / System Support (m/f/d), 80–100 %

About the job

You know the everyday life in pharmacies, enjoy working with people and have a passion for IT? Then you belong in our team.

As part of the NOVENTI Group, NOVENTI Group Switzerland develops and markets innovative IT products and financial services for pharmacies and drugstores in Switzerland.

To strengthen our team, we are looking for a committed individual for our customer advice, support, and the further development of our merchandise management system from 1 December 2026 or by arrangement.

Your tasks

Customer support is an important part of your role. In daily business, you are the first point of contact for our customers with questions about the use of our system. You record their concerns, support them with user questions, and quickly and competently find the right solution together with the internal specialist departments.

• You answer user and support enquiries by phone and email.
• You analyse problems, develop suitable solutions, and accompany more complex cases – if necessary with support from IT, software development, and quality assurance – until resolved.
• You explain functions and processes clearly and practically.
• You conduct training sessions at our customers’ premises or at our office in Schlieren.
• You create and maintain instructions, documentation, and user manuals for customers and internal departments.
• With increasing experience and personal development, there is the possibility to take on tasks in software testing, quality assurance, and product management.
• You contribute your knowledge from everyday pharmacy life to the further development of our products and participate in professional and strategic issues.

Your profile

• You have completed training as a Pharma Assistant EFZ, Pharmacy Specialist EFZ, or a comparable qualification in the pharmacy environment and are familiar with everyday pharmacy life and pharmaceutical processes. You enjoy working on the PC and have an interest in software and digital solutions.
• You are enthusiastic about challenging questions and approach problems in a structured and solution-oriented manner.
• You work independently and responsibly but also appreciate close collaboration within the team and with other specialist departments.
• You enjoy working with customers and communicate in a friendly, patient, and understandable manner.
• You have very good German language skills; Italian and/or French are an advantage.
• Experience with our software PROFILINE is an advantage.
• Ideally, you hold a category B driving licence so that you can also attend training sessions and appointments at our customers’ premises.

What to expect from us

You can expect a varied and responsible role with plenty of customer contact. You can apply your knowledge from the pharmacy environment specifically and at the same time expand your IT skills.

You work independently in an experienced team. With increasing experience, you have the opportunity to expand your area of activity and, for example, participate in software testing, quality assurance, professional conception, or the further development of our solutions.

Interested?

Then I look forward to receiving your application letter and complete application documents. Please compile all documents into a single PDF document and send them including your salary expectations and possible starting date to:

Natalie Fiuza Head of Product Management/Customer Advice NOVENTI Systems AG