Securiton AG
Geschäftsstelle Basel
Technical Customer Service Clerk 80-100% (m/f/d)
- 11 November 2026
- 80 – 100%
- Permanent position
- Geschäftsstelle Basel
Job summary
Join Securiton AG, the leading provider of alarm and security systems. Be part of a dynamic team focused on safety solutions and customer satisfaction.
Tasks
- Handle customer inquiries via phone and email professionally.
- Manage and update customer data in relevant systems.
- Support customers and colleagues with technical questions effectively.
Skills
- Basic training in electronics or IT with a strong technical understanding.
- Experience in customer service or technical support is a plus.
- Excellent communication and teamwork skills are essential.
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About the job
Together for a secure future
We are the leading provider of alarm and security systems. In Switzerland, we are the market leader for holistic and integrated security solutions. Worldwide, we are specialists in sophisticated fire protection. Day by day, more than 800 employees dedicate themselves with passion and expertise to ensuring the high quality and continuity of our products and services.With us, your job is more than work: Together we protect lives and prevent property damage. Help shape the future of security with us!
We are strengthening our team! In this role as Technical Customer Service Clerk, you have the opportunity to decisively support the customer service of the Basel branch.
What you achieve
- You are responsible for receiving and processing customer reports by phone and e-mail, handling them professionally and customer-oriented
- You record, manage and update customer data and relevant information in the corresponding systems
- Technical faults and service orders are processed efficiently and on time
- You prepare and maintain technical documents, documentation and customer files
- As a competent contact person, you advise and support customers, employees and supervisors on technical issues
- Ensuring high customer satisfaction as well as continuous improvement of our services
What you bring
- With a basic education in electronics or computer science and a strong technical understanding, you bring the ideal foundation
- Experience in customer service, service desk or technical support is a valuable plus
- High customer and service orientation
- You work independently and are familiar with IT applications and ticket systems
- You are a resilient and team-oriented personality with strong communication skills
What awaits you
- Secure workplace in a successful company
- Informal culture across all levels
- Flexible working hours and annual working time
- Discover all our benefits: www.securiton.ch/benefits
