Kriens
Back Office Employee (m/f), Kriens Agency
- 10 September 2026
- 100%
- Permanent position
- Kriens
Job summary
Die Ärztekasse Genossenschaft is a leading practice administration firm. Join a supportive team offering great benefits and a dynamic work environment.
Tasks
- Manage customer inquiries related to accounts receivable.
- Assist customers with the billing process and inquiries.
- Process electronic billing rejections and follow-ups.
Skills
- Completed vocational training in business or as a medical assistant.
- Strong IT skills with excellent MS Office knowledge.
- Friendly, customer-oriented demeanor and teamwork ability.
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About the job
Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.
The back office handles all enquiries from customers, health insurers, patients, authorities and other parties that arrive after invoicing.
To complement our back office team in Kriens, we are looking for you as
Back Office Employee (m/f)
Workload: 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Kriens
Main tasks
- Handling verbal and written customer concerns regarding accounts receivable management
- Assistance and advice to customers on questions about the invoicing process
- Processing electronic invoice rejections from insurers and their follow-up
- Manual payment postings as well as handling of incorrect payments and refunds
- Receiving and handling telephone patient enquiries on the patient hotline
Requirements
- Completed vocational training in a commercial field or as a medical practice assistant
- IT-savvy personality with very good MS Office skills
- TARDOC knowledge as well as experience in the administration of medical practices or in the health insurance sector is an advantage
- Friendly and customer-oriented manner
- Team spirit, resilience and flexibility
Further information
We offer you an exciting and challenging role in a small, friendly and competent team.
What we offer
- 40-hour week at 100%
- Bright and spacious office premises
- 5 weeks holiday, 6 weeks from the age of 50
- Private accident insurance
We look forward to receiving your application!
Please send your application by email to recruiting@aerztekasse.ch
