Service Engineer – Technical Training & Support (m/f/d)

About the job

Service Engineer – Technical Training & Support (m/f/d) 

Reference 83106

About us

Bucher Municipal is a world-leading manufacturer of municipal vehicles that keep public and private traffic areas clean and safe. Our portfolio ranges from sweepers to sewer cleaning vehicles, winter service equipment, and refuse collection vehicles – complemented by innovative digital services. We develop innovative vehicles and deliver them worldwide.

To complement our support team, we are looking for a structured and solution-oriented personality as a Service Engineer – Technical Training & Support.

Your main tasks

• Creation, maintenance and further development of technical training materials (presentations, e-learnings, manuals) for the current vehicle platforms
• Structuring the training content according to the planned 3-level training concept (Operator / Technician / Diagnosis & Knowledge Exchange)
• Definition and implementation of standards and layouts (CI-compliant, didactically clear, multilingual)
• Close collaboration with Engineering and Technical Support to ensure technical accuracy
• Development and maintenance of image, measurement and function examples for training purposes (fault examples, circuit diagrams, diagnostic data, etc.)
• Support in Tech Support (approx. 20%) by analysing field cases, tickets and machine problems to ensure proximity to products and customer needs
• Optional participation in the introduction of a learning or content management system (e.g. for e-learnings, revision management)
• Collaboration with internal trainers, technical documentation and importers/dealers

Your profile

• Completed technical basic training (e.g. automatic, commercial vehicle, agricultural machinery or electrical mechatronics technician with federal certificate of competence)
• Further education as a technician HF, Bachelor in Mechatronics or comparable
• Several years of experience in service, testing or service engineering, ideally in the commercial vehicle or mechanical engineering environment
• Enjoyment of structured knowledge transfer and preparation of complex technical content
• Confident handling of PowerPoint; knowledge of content management or e-learning tools is an advantage
• Languages: fluent German and English, French is an advantage
• Didactic further education (e.g. SVEB 1 or comparable) is an advantage

Your prospects

• A key role in the further development of the technical training concept for our compact sweepers
• Close cooperation with Engineering, Technical Support and international markets
• Freedom to shape processes, standards and content
• Modern working environment and flexible working hours as well as a future-oriented environment focusing on e-mobility, digitalisation and e-learning
• Training opportunities and development prospects
• Collegial team and open corporate culture
• Benefits such as staff restaurant, free parking spaces, e-charging stations

Help us shape the future of smart solutions – we look forward to meeting you!

Have we caught your interest? Then apply HERE .