Securiton AG
Geschäftsstelle Basel
Technical Customer Service Clerk 80-100% (m/f/d)
- 10 November 2026
- 80 – 100%
- Permanent position
About the job
Together for a safe future
We are the leading provider of alarm and security systems. In Switzerland, we are the market leader for holistic and integrated security solutions. Worldwide, we are specialists in demanding fire protection. Day by day, more than 800 employees dedicate themselves with passion and expertise to ensuring the high quality and continuity of our products and services.With us, your job is more than work: Together we protect lives and prevent property damage. Help shape the future of security with us!
We are strengthening our team! In this role as Technical Customer Service Clerk, you have the opportunity to decisively support the customer service of the Basel branch.
Technical Customer Service Clerk 80-100% (m/f/d)
What you achieve
- You are responsible for receiving and processing customer reports by phone and e-mail and handle them professionally and customer-oriented
- You record, manage and update customer data as well as relevant information in the corresponding systems
- Technical faults and service orders are processed efficiently and on time
- You prepare and maintain technical documents, documentation and customer files
- As a competent contact person, you advise and support customers, employees and supervisors on technical issues
- Ensuring high customer satisfaction as well as continuous improvement of our services
What you bring
- With a basic education in electronics or computer science and a pronounced technical understanding, you bring the ideal foundation
- Experience in customer service, service desk or technical support is a valuable plus
- High customer and service orientation
- You work independently and are familiar with IT applications and ticket systems
- You are a resilient and team-oriented personality with strong communication skills
What awaits you
- Secure workplace in a successful company
- Informal culture across all levels
- Flexible working hours and annual working time
- Discover all our benefits: www.securiton.ch/benefits
