Organisational and Language Talent in Claims SOS 24/7 (m/f/d)

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we develop further!

137343 | 80 - 100% | Oerlikon, Zurich | Hybrid

Are you motivated by the idea of supporting people in emergency situations quickly and competently? Have you always wanted to use your language skills specifically in an international environment?

In this role, you will strengthen the Claims business area at Zurich Switzerland in the SOS Claims Assistance department and make an important contribution to our shared success. You advise our insured persons on immediate measures and organise, for example, roadside assistance abroad or the repatriation of vehicles and occupants after accidents abroad. In doing so, you support customers from all over Switzerland, use German, English, French and Italian daily, and together with your multicultural team, ensure that our insured persons receive the best possible support around the clock.

What to expect

• You answer calls from insured persons, partners and internal departments in several languages and are their first point of contact in emergencies.
• You organise immediate measures and coordinate medical services, roadside assistance as well as the return transport of vehicles and occupants domestically and abroad.
• You handle property and liability insurance cases and ensure that all steps are processed efficiently and customer-oriented.
• You work closely with international service partners and providers and ensure smooth collaboration.
• You are responsible for the administrative processing of claims, including claim payments, correspondence and the further processing of follow-up orders in our systems, and support the motor vehicle claims team if required.

What distinguishes you

• Completed vocational training and/or professional experience in a comparable customer service role
• Good MS Office skills
• Quick comprehension, high customer, service and solution orientation
• Flexibility in scheduling (24/7 including weekends)
• Very good German skills (including Swiss German) and Italian skills as well as good French and English skills.

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zurich

Start date: immediately or by arrangement

Travel activity: None

Hybrid working: up to 40%

All about your application

You can apply directly online with us in a first step - you only need your CV for this. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 51.