Assistant Director of Conference & Events Sales (m/f/d)

Bürgenstock Hotels AG

New York

Key information

Publication date:27 June 2025
Workload:100%
Place of work:New York

Job summary

The Bürgenstock Resort Lake Lucerne is a Swiss hotel icon. Experience a vibrant work culture and stunning scenery.

Tasks

Assist in leading a dynamic Conference & Events Sales team.
Conduct training to enhance sales skills for team members.
Ensure excellent customer service throughout events.

Skills

Hospitality training and experience in high-end hotels required.
Strong communication and negotiation skills are essential.
Proficiency in MS Office and hotel software is needed.

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An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

For our multiple award-winning Bürgenstock Resort Lake Lucerne, we are looking to strengthen our dynamic team with a committed, creative, and highly organized personality as

Assistant Director of

Conference & Events Sales (m/f/d)

Your extensive main responsibilities include, among others:

Supporting the Director of Conference & Events Sales in leading the 7-member team
Conducting training and further education measures to increase sales skills
Ensuring excellent customer service before, during, and after events
Customer consulting, creative offer/concept creation, (conducting tastings, location consulting & tours)
Processing customer inquiries, preparing offers, and negotiating contracts
Preparing BEOs and executing events
Supervising events and ensuring smooth event operations in cooperation with the Banquet Operations and F&B teams
Evaluating RFPs together with Revenue Management
Responsibility for own customer area
Regular reporting to the Director of Conference & Events Sales as well as the Director of Sales
Close cooperation with the proactive MICE Sales team to increase lead conversion
Participation in selected industry events to promote the company and acquire new customers together with the proactive MICE Sales team

You have completed vocational training and have experience in upscale and international hospitality and have already gained solid F&B knowledge. We expect very good know-how with MS Office and hotel reservation programs. Communication and negotiation skills as well as solution-oriented behavior, an independent working style, and attention to detail are prerequisites. Responsibility and organizational awareness as well as a confident, friendly appearance, enjoyment in dealing with people, and very good language skills in German and English characterize you. If you have already worked with OPERA, this is a great plus. You think and act networked, are customer-oriented, and recognize priorities independently.

You can expect a versatile activity in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports articles as well as insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting training opportunities and internal advancement possibilities, and much more.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied task with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»