Emmi Schweiz AG
Luzern
Customer Service Officer B2B 60%
- 03 November 2026
- 60%
- Luzern
About the job
What you can achieve
- You record, monitor and coordinate customer orders and check the availability of our products.
- You independently handle complaints as well as returns, credit notes and direct debits.
- You record and monitor customer contracts and delivery schedules and ensure their correct billing.
- You maintain customer, price, assortment and article master data carefully and reliably.
- You support the B2B team with administrative and organisational tasks.
- You contribute your ideas for process optimisation as well as for the introduction and further development of IT systems such as SAP, CRM and SharePoint and actively participate in their implementation.
- You deputise for your colleagues in Customer Service and the team leader during absences.
What you bring with you
- You have a commercial education or a comparable qualification.
- You have experience in customer service or internal sales.
- You communicate very well in German and well orally in French. Basic oral English skills complete your profile.
- You work confidently with Microsoft Office. Knowledge of SAP is an advantage.
- You think ahead, act proactively and solution-oriented and like to take responsibility.
- You feel comfortable in a versatile hub function and keep an overview even in hectic situations.
What we offer you
Welcome to the Emmi world
Emmi is the leading manufacturer of high-quality dairy products in Switzerland with its own presence in 15 countries. Emmi distributes its quality products in around 60 countries and produces them at 73 of its own production sites in 13 countries. With around 12,800 employees, of whom around 75% work outside Switzerland, the listed Emmi Group (EMMN) generated sales of CHF 4.7 billion in 2025.
Take the next step!
We look forward to receiving your online application.
Do you have questions? Salome will be happy to answer them for you.
