Customer Service Administration (a) 80-100%

About the job

• You will support our customers in writing and by phone with enquiries in the areas of vested benefits accounts, occupational pension schemes and debt collection.
• You open vested benefits accounts, process payments, update notifications of entries and exits, receive wage notifications from affiliated companies, to name just a few of the tasks.
• You resolve issues whenever possible at the first point of contact. This significantly contributes to our customers' satisfaction.
• You filter incoming enquiries and forward more complex matters to the responsible department.

• You have completed your vocational training, commercial or retail, and have already worked in a service-oriented company.
• You approach customers in a friendly and solution-oriented manner. You enjoy dealing with various contacts.
• Prior knowledge of the 2nd pillar is an advantage but not a must.
• You speak and write fluent German (C1/C2) and communicate confidently orally in French or English (at least B2). Italian is an additional plus.
• You work focused, efficiently and accurately even under high workload.
• You are a keen learner, open and service-oriented personality.

• Modern, bright offices at Zurich Oerlikon station - gain a first impression .
• Possibility to work from home
• Participation in process optimisations and small projects
• Work environment with a strong team culture and numerous opportunities for development
• Discover all your benefits here.