CH-Technical Specialist (m/f/x) - Jobs at Apple (CH)

About the job

At Apple Retail, the best of Apple comes together. We bring our expertise and experience so that people can do what they love – and we offer them an experience that is unique to Apple. At Apple, we share responsibility for creating an inclusive environment and fostering a corporate culture where everyone feels they belong and wants to give their best.

As a Technical Specialist, you provide all customers with technical support and competent problem-solving. At the same time, you inspire enthusiasm for our products and services. You ensure an exceptional service experience and show our customers how to make the most of their Apple products.

As a Technical Specialist, you also inform customers about repair options as well as Apple products and services.

You deepen your knowledge of Apple products and services as well as repair processes at the Genius Bar and always stay up to date to support efficient, first-class repairs.

You provide friendly, empathetic support to customers who need help with Apple products or software. For this, you use all the tools and resources available to you at Apple.

You diagnose issues with selected Apple hardware and software and address service concerns.

Together with the team leaders, you identify recurring repair problems and other customer service concerns to provide appropriate feedback to Apple.

You offer Apple customers outstanding service by understanding their needs, recognising ownership opportunities, recommending products and services, and presenting them with different purchasing options.

You take on additional tasks as needed, including supporting customer activities on and off the floor.

You contribute to an inclusive environment by respecting differences and being open to learning new things.

You live inclusion and diversity every day as core values of Apple.