Teamlead (gn) Customer Success Management Public

About the job

SoftwareOne and Crayon have joined forces to become one of the world’s leading providers of AI-powered software and cloud solutions. With more than 13,000 employees in over 70 countries, we shape the technological future of our customers - innovative, globally connected, and with a clear vision.

People are at the heart of what we do. We encourage bold ideas, genuine collaboration, and continuous growth - supported by excellent learning and development programmes. Whether in our technology and cloud solutions or in direct customer contact - with us, you will find the right place to unlock your potential.

Become part of a culture where your ideas count and your career knows no bounds.

Teamlead (gn) Customer Success Management Public

Job Description

• Do you enjoy leading teams, providing direction, and developing employees purposefully?
• Do you enjoy managing sales targets and successfully implementing them together with your team?
• Do you want to actively shape Customer Success in the public sector and continuously develop sales processes?

Location: Wallisellen, Stans | Employment type: Permanent | Working hours: Full-time | Work model: Hybrid | Language skills: Fluent German and English

In this role, you will take on the professional and disciplinary leadership of our Customer Success Management team in the public sector. You ensure clear goals and priorities, manage sales performance, and continuously develop your team as well as our sales processes.

• Professional & disciplinary leadership
  • Responsibility for the CSM team including goal setting, performance management & prioritisation
  • Development of the team through regular feedback, coaching, and development discussions

• Management & target achievement
  • Responsibility for revenue, pipeline, and activity targets
  • KPI monitoring including forecasting, reporting, and performance optimisation

• Operational & strategic excellence
  • Optimisation of sales processes, tools, and CRM usage
  • Implementation of sales strategies and go-to-market measures in the public sector
  • Onboarding of new employees & ensuring uniform sales standards
  • Ensuring high customer satisfaction throughout the entire sales funnel

Your Profile

What you should bring

• Experience in leading and developing inside sales teams, including clear prioritisation, goal setting, and coaching routines

• Strong sales and closing orientation: with a keen sense for opportunities, forecasting, and pipeline quality

• Strong KPI and numerical competence - you manage your team data-driven and derive concrete measures from it

• Strategic Microsoft expertise: you navigate confidently through the Microsoft product and solution landscape, objectively assess Microsoft partner ecosystems, and support your team in developing customer-specific solution strategies in the public sector

• Coaching leadership style: focus on continuous learning, performance development, and sustainable team growth

• Hands-on mentality & process strength: you continuously optimise structures, use the CRM consistently as a central work and control tool, and improve workflows efficiently and pragmatically

We offer

What we have to offer

Our employees are our most important asset, and we do everything to ensure you feel comfortable with us:

• With us, you can expect an open and trusting corporate culture with joint events, activities, and strong team cohesion
• You work flexibly - with trust-based working hours and the possibility to work remotely
• 25 days of holiday plus sabbatical option
• For your professional and personal development, a variety of training opportunities and our internal learning portal are available to you
• Onboarding buddy for a successful start
• Through our employee share programme and referral programme, you can directly participate in the company’s success
• Diversity, equal opportunities, and inclusion are integral parts of our corporate culture, which we actively promote through initiatives such as Women in Tech

All other current benefits can be found on our website.

Interested?

Then please apply exclusively via our online form and ideally share your earliest possible starting date as well as your salary expectations!

Inclusion and Support

SoftwareOne stands for a respectful, inclusive working environment with equal opportunities for all - regardless of origin, skin colour, religion, age, gender, disability, sexual orientation, gender identity, or other legally protected characteristics. We also invite professionals returning after a planned break to get to know our SOAR programme.