Uzwil
Complaint Officer / Specialist: Complaint Management
- 05 November 2026
- 60%
- Permanent position
- German (Fluent), English (Fluent)
About the job
Two billion people eat food every day that was produced on Bühler equipment. One billion people travel in vehicles whose parts were manufactured using Bühler technologies.
With every decision, Bühler pursues the goal of harmonising the needs of business, people and nature. This is how we develop solutions that open up sustainable business opportunities in the global food, feed and mobility industries.
We want to create innovations for a better world, with a special focus on healthy, safe and sustainable solutions. That is why we collaborate with customers, start-ups, multinational corporations and scientists to achieve faster impact together.
Complaint Officer / Specialist: Complaint Management
Would you like to professionally handle technical and commercial customer complaints and actively help shape sustainable solutions? In this versatile role, you will work in a team within the complaints department of our Customer Service Hub in Uzwil. You coordinate the entire problem-solving process according to the D1 to D8 problem-solving methodology, bring together internal and external stakeholders and ensure transparent and customer-oriented communication. At the same time, you make an important contribution to the continuous improvement of our Customer Service through targeted evaluations, quality measures and process optimisations.
This is where you will excel
- You are responsible for the professional and systematic handling of complaints and grievances and coordinate the entire problem-solving process according to the D1 to D8 problem-solving methodology
- You develop and coordinate suitable technical and commercial solutions together with internal departments, external partners and complaint groups and ensure timely, customer-oriented communication
- You prioritise complaints, coordinate collaboration with relevant interfaces such as purchasing, shipping, material planning and freight forwarding, and ensure transparent documentation of measures and results
- You drive the continuous improvement of quality measures and processes, including audits, Q-gates, initial sample inspections and stock controls, and support EHS (Environment, Health & Safety) projects
- You moderate meetings, prepare evaluations and statistics on complaints management, derive improvement measures from these and conduct internal training on the complaint process
These are the required skills
- Technical training with commercial affinity or commercial training with technical affinity; further training in quality management is an advantage
- At least two years of professional experience in complaint or claims management as well as practical experience with the D1 to D8 problem-solving methodology
- Independent, structured and solution-oriented working style combined with networked thinking, initiative and enjoyment of cross-departmental collaboration
- Very good knowledge of MS Office products, especially Excel; knowledge of SAP S/4HANA is an advantage
- Excellent German and English skills, both spoken and written, strong communication and customer orientation, as well as flexibility to work 60% of full-time hours
Do you have questions? We are happy to answer them!
Marcel Huber
Senior Recruiting Specialist
Linkedin
