Kanton Zürich
Zürich
15 hours ago
Application Support for School Administration Software (fixed-term until 30.06.2029) 80%
- 21 May 2026
- 80%
- Zürich
Job summary
Join the Mittelschul- und Berufsbildungsamt as an Applikationsbetreuer/in! A rewarding opportunity in a dynamic educational environment.
Tasks
- Provide 2nd Level Support for central admission exams and inquiries.
- Coordinate and track tickets to 3rd Level Support efficiently.
- Conduct business analyses and advise users on processes and modeling.
Skills
- Completed education in IT or business informatics with support experience.
- Strong problem-solving skills with customer-oriented focus.
- Knowledge of educational processes and school administration solutions.
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About the job
Application Support for School Administration Software (fixed-term until 30.06.2029) 80%The Secondary and Vocational Education Office (MBA) is the competence and service centre for vocational education, grammar schools, higher vocational education and further education in the canton of Zurich. We support and supervise secondary schools, vocational schools, providers of preparatory vocational years and training companies.
The Digital Service Centre Secondary II provides services in this environment to support administrative and pedagogical-didactic processes for around 60,000 users in over 40 cantonal schools. We are looking immediately or by arrangement for an employee in the Application Service area as Application Support for the Transition Procedure with a workload of 80%. The position is fixed-term until 30.06.2029.
Your area of responsibility
- Ensuring 2nd level support (central entrance examination) including analysis and processing of enquiries, faults and changes
- Forwarding, processing, coordinating and tracking tickets to 3rd level support (suppliers)
- Conducting business analyses and advising users on processes and modelling
- Supporting the specialist application managers in operational day-to-day business and participating in projects
- Creating and maintaining documentation and instructions
Your profile
- Completed training in computer science (EFZ/HF) or business informatics as well as experience in application support or a comparable role
- Experience in manual testing and creating test cases as well as knowledge in data analysis (PowerQuery and/or Power BI)
- Structured, solution-oriented working method with strong service and customer orientation and very good German skills
- Team player with organisational skills, enjoyment of change and ideally project management knowledge (Hermes)
- Knowledge of processes in education and knowledge of school administration solutions (such as schulNetz, EcoWeb) is an advantage
Our offer
Are you interested in a role serving business, education and youth? Then you can expect a challenging, varied and meaningful role in a motivated team and the opportunity to actively help shape digital solutions in the school administration environment. We offer you modern employment conditions and a workplace close to Zurich main station. For further information, please contact Isabelle Schmid, Team Leader, Tel. 043 258 74 05 or Samuel Keller, Head of Application Service, Tel. 043 258 89 06.
We look forward to receiving your electronic application. Applications from employment agencies and applications via e-mail will not be considered for this vacancy.
Additional information can be found on the internet at www.zh.ch/mba.
