Backoffice Sales Employee with Good French Skills

About the job

Loomis is one of the most successful players worldwide in national and international cash logistics, operating in over 23 countries with around 25,000 employees. In the national market, Loomis offers comprehensive solutions in transport, cash processing, cash storage, and ATM business. Internationally, we provide extensive solutions for the global handling, transport, and storage of precious metals and foreign currencies.

In Switzerland, we have been market leaders in the industry for decades. Thanks to the dedication and expertise of our 800+ employees, we can offer our customers tailored, efficient, and modern logistics solutions. Furthermore, we are convinced that sustainable success is only possible through effective, productive collaboration based on shared values.

For our location in Kloten, we are looking for a reliable and motivated person to start immediately or by arrangement

Backoffice Sales Employee with Good French Skills 80-100% (m/f)

We offer

• Team spirit, passion, and a dynamic working environment
• Independent working style
• Comprehensive induction, including insight into the operational business
• Training and development opportunities
• Corporate benefits (employee offers)
• Mobile phone subscription
• Workplace 10 minutes from Zurich Airport

Your profile

• Commercial basic training or completed apprenticeship with commercial experience
• Enjoyment in dealing with customers and team spirit
• Good German and French skills are a prerequisite. Good Italian skills are an additional plus.
• High commitment and resilience including multitasking ability
• Numerical flair
• Impeccable reputation (no entries in criminal or debt registers, no ongoing proceedings)
• Networked thinking
• Good knowledge of CRM systems
• Confident handling of MS Office (especially Excel, Word, and Outlook)
• Analytical thinking and careful working style
• Organisational talent and ability to manage several tasks in parallel

Your tasks

• Timely response/completion of customer enquiries
• Managing correspondence with customers and internal departments

• Processing and follow-up of complaints
• Coordinating the resolution of customer issues with other departments

• Updating and maintaining customer databases
• Managing order and complaint data
• Integration of new customers

• Monitoring and analysing service quality indicators
• Identifying improvement potentials in all areas

• Preparation of reports, statistics, and customer documents

Next steps