Owner Host Specialist (m/f/d)

About the job

Start date: immediately or by arrangement

Create unforgettable experiences in Andermatt!
In Andermatt Reuss – a place where stylish architecture meets alpine quality of life – you ensure that our owners feel completely at home. As part of our dedicated team, you are the face of our destination: service-oriented, warm-hearted and always one step ahead.
You love interacting with people, appreciate high-quality hospitality and want to work in a unique place that lives, grows and inspires? Then you are exactly right with us.

What you can achieve

• As the first point of contact, you warmly, attentively and professionally look after our owners
• Building and maintaining long-term relationships is just as important as attentive and individual service
• You coordinate individual lifestyle and concierge services such as reservations, transport, housekeeping and other services
• Recommendations for leisure, sports, gastronomy and lifestyle offerings create special experiences and make the diversity of the Andermatt region tangible
• You efficiently coordinate enquiries and requests with internal departments as well as external partners and ensure smooth implementation
• You handle concerns, feedback and special requests in a solution-oriented manner and with a high quality standard
• With your support, a lively owner community is created, among other things through joint activities and special events
• You carefully and reliably maintain owner data, personal preferences and service histories in our systems
• Administrative tasks such as invoicing, reporting as well as managing access authorisations and key cards are also part of your responsibilities
• You recognise potential for improvements early and contribute your own ideas to continuously develop our owner experience

• Completed training in the field of hospitality, tourism, hospitality or a comparable qualification
• Several years of experience in guest service, concierge, front office, customer relations or a comparable function
• Strong host mentality and enjoyment in individually looking after people and building long-term relationships
• High service orientation as well as a confident, warm and professional appearance
• Strong organisational talent and an independent, structured way of working
• Flexibility and willingness to work at different times: Our owner service is open especially in the high season 7 days a week from 08:00 to 20:00. Accordingly, the role requires high temporal flexibility and willingness to work at weekends
• Resilient, flexible and solution-oriented – even in a dynamic environment
• Very good German and English skills in spoken and written form; further languages are an advantage
• Experience with CRM or property management systems is highly desirable as well as good MS Office skills

• A team of passionate doers
• Generous participation in further training
• Combination of leisure and job
• Modern working time model
• Flat hierarchy with quick decision-making paths
• Numerous discounts