Technical Customer Service 100% (all gender)

About the job

For our client Ziemer, an innovative Swiss high-tech company in the field of medical technology, we are looking for a technically skilled and solution-oriented personality as Technical Customer Service 100% (M/F/D).

Your tasks

• Analysing complex technical issues and developing sustainable solutions in service cases
• Coordinating collaboration and information flow between international partners, field service, product management and development
• Coordinating and monitoring repairs taking into account technical requirements, deadlines and costs
• Receiving, analysing and processing complaints and customer claims (complaints)
• Preparing offers and technical customer information
• Creating, documenting and implementing process descriptions and work instructions

Your profile

• Completed basic technical training, with further education at HF-/TS-, Bachelor or comparable level
• Business fluent German and English skills; additional languages are an advantage
• Good MS Office skills and confident use of common IT systems
• Experience in mechanical and plant engineering or medical technology
• Independent, analytical and solution-oriented working style as well as the ability to understand and work on complex technical contexts in a structured manner
• Communicative personality with enjoyment in working with international partners and various internal departments

Exciting tasks, international customers and a lot of personal responsibility await YOU!