Emmi Schweiz AG
Luzern
Customer Service Clerk B2B
- 02 November 2026
- 60%
- Permanent position
- German (Fluent), French (Intermediate), English (Intermediate)
About the job
You love keeping an overview, reliably resolving customer concerns, and ensuring that orders are processed smoothly? In our Customer Service B2B, you are an important hub between our customers and various internal departments. Together with two colleagues, you ensure professional customer service and thus make an important contribution to satisfied business customers and the success of Emmi.
Our customer service is staffed from Monday to Friday from 7:30 am to 12:00 pm and from 1:00 pm to 4:00 pm. Your 60% workload is planned within the team to ensure this availability together. You bring the necessary flexibility for holiday cover.
Our customer service is staffed from Monday to Friday from 7:30 am to 12:00 pm and from 1:00 pm to 4:00 pm. Your 60% workload is planned within the team to ensure this availability together. You bring the necessary flexibility for holiday cover.
Customer Service Clerk B2B
60%
Reference number 19833
What you can achieve
- You record, monitor and coordinate customer orders and check the availability of our products.
- You independently handle complaints as well as returns, credit notes and direct debits.
- You record and monitor customer contracts and delivery schedules and ensure their correct billing.
- You maintain customer, price, assortment and article master data carefully and reliably.
- You support the B2B team with administrative and organisational tasks.
- You contribute your ideas for process optimisation as well as for the introduction and further development of IT systems such as SAP, CRM and SharePoint and actively participate in implementation.
- You take over the representation of your colleagues in Customer Service and the team leader during absences.
What you bring with you
- You have a commercial education or a comparable qualification.
- You have experience in customer service or internal sales.
- You communicate very well in German and well orally in French. Basic oral English skills complete your profile.
- You work confidently with Microsoft Office. Knowledge of SAP is an advantage.
- You think ahead, act proactively and solution-oriented, and like to take responsibility.
- You feel comfortable in a versatile hub function and keep an overview even in hectic situations.
What we offer you
Discover on our career page which attractive benefits and working conditions await you with us: Emmi Employment Conditions and Benefits
Take the next step!
We look forward to your online application.
Do you have questions? Salome will be happy to answer them.
Salome Châtelain
Recruiting Specialist
+41 58 227 46 67
