Specialist Service Support

Company Description

Globally active yet local - The Company

Rentokil Initial GmbH & Co. KG is one of the largest service groups worldwide and has been setting standards globally for more than 100 years as an innovation market leader in pest control, professional hygiene services, material & stock protection, and inspiring work environments. The Rentokil Initial Group operates in over 92 countries and employs more than 57,000 people from diverse cultures in the service of a common mission: Protecting people. Improving lives. Preserving our planet. In Germany, more than 800 employees work every day to provide excellent service to our more than 30,000 customers.

Job Description

Are you an organized, detail-oriented person who enjoys supporting colleagues and customers? Do you like working in a team where listening, collaboration, and personal development are central?
Then we are looking for you!

🔎 Your Tasks

• Planning and coordinating service deployments to ensure our customers receive the best possible service.

• Collaborating with Service Supervisors (Field Trainers) during installations, maintenance, relocations, and routine visits.

• Monitoring and supporting technician activities as well as identifying opportunities for improvement.

• Maintaining data in the iCABS system (ERP): manual entries, KPI analyses, and suggestions for corrective actions.

🛡️ Responsibility for Health and Safety

• Ensuring that your work is always performed safely and without health risks.

• Implementing all measures from the H&S management system and safe work systems.

• Proper handling of work equipment, hazardous substances, equipment, transport means, and safety devices.

💡 What We Offer You

• A collegial, respectful environment with a focus on work-life balance.

• Development opportunities through training and coaching.

• Flexible work arrangements (part-time models possible).

• A job with tangible impact: your contribution improves customer satisfaction and the efficiency of the technical team.

👤 Your Profile

• Completed commercial basic training (KV or business school).

• Strong customer and service orientation.

• Reliable, independent, analytical, and precise working style.

• Ability to work in a dynamic environment, resilience.

• Enjoyment of daily telephone customer contact.

• High team spirit.

• Very good language skills: German (native), good French and English skills; Italian is a plus.

• Confident handling of MS Office as well as interest in software tools and ERP systems.

Qualifications

Additional Information