Teamleader Administrative Customer Service

About the job

Do you want to work together with a team to create an outstanding customer experience? In this role, you take responsibility for our Administrative Customer Service, provide guidance in day-to-day operations, and develop processes with your team that are simple, reliable, and customer-oriented.

Teamleader Administrative Customer Service

Your Tasks

• You lead our Administrative Customer Service team with 16 employees
• You ensure that customer inquiries are handled promptly, efficiently, and with high quality
• As a leader, you create clarity in daily operations, set priorities, and support your team in maintaining an overview even in dynamic situations
• You promote service quality, personal responsibility, and open collaboration
• Together with your team, you identify improvement potentials in your own area as well as along the entire customer experience chain and derive concrete measures from them
• You actively contribute to market development projects, marketing campaigns, and cross-departmental initiatives

Your Skills

• Completed commercial training or a comparable further education
• Several years of leadership experience in a customer service environment, ideally with an administrative focus
• Experience in telecommunications or a dynamic service environment is an advantage
• Strong enthusiasm for high-quality and customer-oriented support
• Pragmatic view of processes and proactive implementation of improvement measures
• Enjoyment in supporting, developing employees, and achieving strong results together
• Solution-oriented, binding communication and the ability to actively address issues
• High quality awareness and service mindset combined with personal responsibility and resilience when things get hectic

What We Offer

Work and Leisure

Home office, flexible working time models, close to public transport, modern office by Lake Biel, unpaid leave, holiday purchase

Individual Support

Support for training and further education, internal know-how transfer

Work Culture

Flat hierarchies, creative freedom, high degree of autonomy and personal responsibility, goal-oriented teamwork

Fringe Benefits

Discounted Quickline products, Reka money, half-fare travelcard, sports facilities, fruit and drinks, discounted shiatsu massages

Why Quickline?

Quickline is a Swiss telecommunications provider that has been offering award-winning internet, TV, fixed network, and mobile services in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we provide personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world.

Your Contact Person

Do you have questions about the position?
I am happy to advise you.

Jasmin Stalder
HR Manager

+41 32 559 98 48

jasmin.stalder@quickline.net

We look forward to meeting you!

We wish to fill this vacancy without external recruitment agencies.