Customer Service Clerk (m/f/d) 100%

About the job

7Days is a medium-sized, owner-managed company operating in Switzerland with proven long-standing expertise in the transport, distribution, and media sectors. We continuously expand our diversified service portfolio focusing on sales and logistics solutions through 11 own locations across Switzerland together with around 300 dedicated employees.

To meet the high demands and needs of our customers and to successfully implement the targeted growth in the Food/FMCG logistics sector, we are looking to strengthen our team.

Customer Service Clerk (m/f/d) 100%

Your main tasks:

• Commercial support of our customers in 1st level support
• Processing of telephone and written enquiries regarding orders, deliveries, and complaints
• Telephone contact with customers in German, French, and Italian
• Processing and checking of transport orders
• Informing our customers about disruptions, deviations, or delivery delays
• Checking shipments for completeness and correct handling
• Checking scans, barcodes, and return labels
• Monitoring and clarifying overdue shipments
• Clarifications in case of incorrect returns and missing parcels
• Preparation of evaluations in the complaints department
• Maintenance of lists, documentation, and administrative records
• Support in the optimisation of workflows and internal processes

Your profile:

• Completed commercial training or a comparable qualification or several years of professional experience in a similar role
• Experience in commercial customer service, administration, logistics, or transport handling
• Very good knowledge of German as well as very good knowledge of French. Knowledge of Italian is a plus.
• Enjoyment of telephone and written customer contact and a strong service orientation
• You work reliably, carefully, and in a structured manner and keep an overview even with multiple tasks
• You think solution-oriented and act independently
• You communicate in a friendly and professional manner – even in demanding customer situations
• Good PC user skills and enjoyment of working with various systems and digital applications
• You enjoy working in a team and can make decisions independently
• You have a good understanding of logistical processes and can quickly grasp connections

Your prospects:

A varied role in a dynamic environment where customer contact, logistics, and organisation are interconnected. You are at the heart of daily business, have direct influence on customer satisfaction, and work closely with various departments of our company.

We look forward to receiving your complete application documents via the application form.

Currently, we do not accept dossiers from employment agencies.

7Days Food Services AG

Marina Baumbast

Riedstrasse 4

4622 Egerkingen

D: +41 58 470 30 00

T: +41 58 470 20 00

www.7days.swiss

bewerbungen@7days-group.com