Back Office Team Leader

About the job

You don’t just want to lead, but also shape the future and enjoy pitching in?
In our back office, the course is set for excellent customer service. Together with your committed team, you ensure efficient processes, high quality, and sustainable development – professionally, organisationally, and personally.

What you can achieve

• Professional and personnel management of our approximately 10-member back office team
• Definition, execution, and further development of efficient mutation and support processes
• Ensuring professional handling of insurance applications (1st Underwriting)
• Guaranteeing a high level of service quality
• Co-creating a modern and digital customer service
• Supporting, promoting, and empowering your employees
• Participation in day-to-day business and cross-departmental projects

What you bring with you

• Leadership experience in customer service, back office, or similar administrative areas
• Very good knowledge of the health or social insurance environment, ideally with a professional certificate
• Customer- and service-oriented personality
• Analytical and solution-oriented working style
• Enjoyment of change and process optimisation
• Very good German skills, good English skills, and additional national languages are desirable

Your team
We are a dedicated, well-coordinated team that makes a difference with passion, expertise, and cohesion. Together, we ensure that everything runs smoothly in the background and create the foundation for enthusiastic customers.

Discover benefits

Contact:
Vera Holzer
HR Consultant
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