1st Level Application Supporter (m/f)

About the job

We are an established software and consulting company based in the city of Zurich. For over 25 years, we have been specialists in customs software, customs consulting, and training. Our customers mainly come from the German-speaking part of Switzerland – from SMEs to international groups – and rely on our expertise, software solutions, and personal support.

Our software team designs, sells, implements, and supports proprietary and partner standard software solutions for the import and export processing of demanding importers and exporters from industry. We offer customers excellent, personalised service and assist them with technical and customs-related questions. The software solutions are used as a supplement to various ERP systems. They are in daily use at around 500 companies.

Job Description

In a collegial team of three employees, you will take on a variety of tasks related to application support, with your main duties being the following:

• Receiving, processing, and independently resolving telephone (mostly) and electronic support requests from IT managers (technical questions) and end users (application-related)
• For customers with on-premises installations: installing the software on customer systems (remote)
• Configuring and training on the software or new modules thereof (remote)
• Setting up and configuring database environments (MS SQL Server)
• Maintaining our online help pages for users
• Monitoring various communication channels (to the customs calculator, courier companies, etc.) and our central dispatch server as well as our hosting environment
• Maintaining the internal knowledge base
• Customising customer-specific documents
• Assisting with testing and delivery of software versions as well as new development (Customs Suite)
• Analysing customer requirements and wishes
• Setting up interfaces to upstream ERP systems
• Communicating with our external software partners

Your Profile:

To complement the existing team and provide added value to our customers, you ideally have the following knowledge:

• Commercial or technical basic knowledge
• IT knowledge in the Microsoft environment, especially MS Windows Server operating systems and MS SQL Server
• Perfect understanding of Swiss German ("dialect"), speaking German and, if possible, basic knowledge of English
• Assistance with covering support service hours, which run from 07:30 to 12:00 and from 13:00 to 17:30 (according to schedule, rotating)
• Ability to work independently within a team
• Friendly demeanour and enjoyment of personal customer contact

Your Benefits:

• A varied role with a lot of personal responsibility.
• A warm, humorous team that welcomes you.
• Attractive employment conditions with the possibility of home office (2–3 days/week).
• Modern and bright office premises.
• A company that combines quality and humanity.
• Experience an exciting phase of our company as we have begun to replace the first local installations of our ImpoWin & ExpoWin solutions with the new Customs Suite!

Start Date

From 1 December 2026 or by arrangement