Group Leader Patient Service

About the job

Company Description

Treatment at the highest level, top-class medical care and provision, competent nursing in a more familiar, private atmosphere with hotel comfort, dedication, conscientiousness and absolute discretion – this is what the Bethanien Private Clinic stands for. Around 340 attending physicians from various specialties ensure high-quality, integrated medical care. The most important specialties include orthopaedics, visceral and thoracic surgery, urology, gynaecology and childbirth, gastroenterology, cardiology, pneumology and internal medicine including oncology. Around 500 children are born annually in the maternity ward. Founded in 1912, the Bethanien Private Clinic is part of the Swiss private clinic group Swiss Medical Network.

Job Description

Would you like to take a central role in the further development of our cross-departmental collaboration between nursing and patient service?
In this key position, you actively shape efficient processes, high service quality and patient-centred care.

Your Tasks

• Professional leadership of a cross-departmental team (SRK nursing assistants / nursing assistants)
• Ensuring high service and care quality in the patient-facing area
• Coordination and optimisation of interfaces between nursing, hospitality and other services
• Participation in operational day-to-day business as well as ensuring smooth processes
• Planning and further development of deployment and resource structures
• Promotion, development and support of employees
• Participation in projects for continuous process and quality improvement

Qualifications

• Completed training in the health or hospitality sector (e.g. nursing, hotel management school or similar)
• Several years of professional experience in the hospitality sector, ideally in a hospital environment
• Proven leadership experience (e.g. group leader, team leader)
• Strong organisational skills and networked thinking
• High service orientation and enjoyment in dealing with patients and employees
• Resilient, flexible and solution-oriented personality
• Very good German and English skills, French is an advantage

Additional Information

• A warm, collegial working environment
• A varied activity in collaboration with many departments
• Interdisciplinary teamwork
• A familiar, personal working atmosphere
• Development opportunities within the clinic as well as the Swiss Medical Network
• Support for individual training requests
• Numerous benefits (see here ), including a rich lunch buffet for only CHF 5.-
• Discounts via Benefits at Work
• Full coverage of daily sickness allowance insurance
• Various employee events such as summer party, birthday and Christmas gifts, etc.
• Free breakfast, coffee/tea