Customer Service Associate (M/F/D) 100%

About the job

About us

Unilabs is one of the leading diagnostic companies in Europe and offers patients, across four continents, a comprehensive range of laboratory, pathology and imaging services. As a digital leader covering the entire diagnostic field, Unilabs’ more than 13,000 employees worldwide save lives every day. Unilabs invests heavily in technology, equipment and personnel and uses cutting-edge digital technologies in its laboratories and imaging institutes to improve the lives of nearly 100 million people each year.

Your responsibilities

• Be a key contact for our clients and represent our laboratory professionally across all channels.
• Handle complex level 2 requests in accounting and electronic solutions.
• Perform administrative tasks such as updating databases, correcting invoices and processing written correspondence.
• Provide telephone and written support to our clients, focusing on quality, efficiency and solution-finding.
• Actively participate in the development and structuring of processes, procedures and documentation.

Required skills

• Completed commercial training (CFC commercial employee) or an equivalent qualification in an administrative, IT or technical field.
• Several years of experience in customer service – mandatory.
• Experience in the healthcare sector, health insurance companies or IT-related environments is an advantage.
• Excellent English skills (minimum C1 level), both spoken and written – mandatory. German or Italian is an advantage.
• Strong IT skills, with excellent command of digital tools and Microsoft Office applications (notably Word, Excel and email systems), as well as a strong affinity for IT systems and new technologies.
• Structured, precise and independent working style.
• A strong sense of responsibility and a proactive approach to tackling and shaping problems.
• Analytical reasoning skills and interest in evaluations, correlations and process improvement.
• Openness to learning additional subjects and taking on increased responsibilities in the medium term.
• Resilience and ability to maintain an overview even in demanding situations.
• Team-oriented, reliable and professional personality.

We offer

• An exciting and dynamic working environment with an international dimension.
• The opportunity to take on responsibilities and develop your potential.
• A positive working atmosphere in a collaborative setting and a corporate culture that values respect and recognition.
• Attractive social benefits, as well as a 40-hour work week and 5 weeks of holiday per year.
• An annual package for your personal analyses and special rates for radiology procedures performed within the Unilabs Group.

Contact details

Mr Laurent Krenzi