Contract Duration: 6 months from 17 August 2026

About the job

Employment Type: Internship

Contract Duration: 6 months from 17 August 2026

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.

• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.

• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.

• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.

• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

You would be joining the Commercial Performance Team in Geneva as one of two e-commerce Operations Interns, starting on 17 August 2026 with a 6 month internship likely to be extended for another 5 months for a total of 11 months. The Store (www.iata.org/en/store) is the e-Commerce platform of IATA selling products and services worth tens of millions of dollars every year.

We are an international team looking for someone who can demonstrate their ability to work effectively in a fast-paced multicultural environment with excellent interpersonal skills, be persistent and have a positive can-do attitude.

Your day-to-day responsibilities would include:

• Showcasing and updating products on the IATA Store.
• Understanding in-depth the set-up on the Store to help Product Manager and Store Operations with the addition of new products on the Store.
• Being the point of contact for product managers and the Senior e-commerce operation manager for tests on new product set-up.
• Acting as a proxy product owner to answer functional questions on the Store features.
• Suggesting improvements to the Store product pages.
• Performing acceptance testing before each monthly release of new features
• Proactively monitoring the e-commerce pages to find out issues on products available on the Store.
• Reporting on the Store performance and proactive monitoring (using PowerBI or other visualization tools)
• Any other task assigned by the Store Operations Manager to ensure a smooth growth of the new Store.

You should be able to think openly, imaginatively, and creatively! You must enjoy working in a fast-paced, high workload environment; have proven organizational skills; the ability to prioritize and work on multiple streams simultaneously. You will also be required to maintain high attention to detail while meeting tight deadlines.

You have recently graduated (in the last year) with a degree in Engineering or Commerce (*or equivalent). You have strong communication skills, experience in e-commerce CMS tool is a plus.

The ideal candidate will:

• Have excellent English skills (verbal and written), with knowledge of French an asset.

• Be highly computer-literate with advanced knowledge of Microsoft Office suite.

• Knowledge of one data visualization tool is a plus (PowerBI or other)

• Knowledge of Salesforce and SAP is a plus

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!