Service & Claims Manager* Automotive Vehicle Claims

About the job

100%, Lausanne / Smart Working

Shape your future with us!

Are you ready to make a difference? Within our team, you will have the opportunity to support our clients during crucial moments by responding effectively to their needs during claims. By working closely with them, you will help understand their expectations and offer the most suitable solutions. With our resolutely customer-oriented approach, together we will aim for excellence in customer satisfaction!

In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our clients are at the centre of our concerns and we seek, together with them, a solution adapted to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction.

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.

Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of holiday (six weeks from age 50), two additional weeks of holiday granted every five years, possibility to buy up to ten additional days of holiday per year

Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks paternity leave, subsidies for childcare, company family allowances, days off for caring for relatives or in difficult personal situations

Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch meals or Lunch Card, Smart Working allowance of CHF 200 per year

Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow

Good work balance: free health checks, health weeks every year, varied physical activity offers (online and on site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events on health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environment and social)

Your future workplace

Chem. de Primerose 11, Lausanne

Send your application!

Do you have questions or need help? Do not hesitate to contact Ana Catarina Anastacio by e-mail at / by phone at +41 58 215 51 86.

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what unites us, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunities and remove barriers in the recruitment process.

If you need help or individual adjustments due to a disability, neurodivergence and/or a health problem, you can contact the Recruiting team at any time:

About AXA

At AXA, we believe that every person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You will thus be able to grow personally and shape the world of tomorrow with us, protecting what really matters.

We look forward to your application!

For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.

We do not accept recruitment agency applications for this position.

What awaits you

• As the main contact person for our clients regarding automotive claims, you consistently place their satisfaction at the heart of your concerns, proactively responding to their needs and keeping them informed of decisions made regarding their files
• You manage vehicle insurance claims (liability, comprehensive) independently and purposefully, clarifying facts and accurately assessing coverage and liability issues
• You verify and settle all claims fairly and efficiently, thus ensuring fair treatment for each file
• Thanks to your excellent communication skills, you interact by phone and in writing with policyholders, injured parties, lawyers and other insurance companies, always focusing on quality customer service

What you bring

• You hold a commercial or equivalent qualification (ideally in the insurance sector)
• Experience in claims handling or underwriting in motor insurance would be a valuable asset
• You have good expression and negotiation skills and ideally are comfortable communicating in several languages
• You enjoy customer contact and are determined to find the best possible solutions
• You see change as an opportunity for development
• You demonstrate the ability to work efficiently in dynamic environments and remain calm in high-pressure situations