IT Support Specialist / 2nd Level Support (m/f/d) 80-100 % | Elis Switzerland

IT Support Specialist / 2nd Level Support (m/f/d) 80-100 %

Welcome to Elis – Your next career step in a sustainable, international environment

As a pioneer in the circular economy, we offer sustainable solutions for our customers in 30 countries worldwide. With around 1,100 employees and 17 locations, we are the market leader in Switzerland. Our corporate culture is based on the values of respect, integrity, and role model – they guide our daily actions.

When we say that you will not only be part of the success story in our growing IT team in Bern, but that you will also significantly shape your job and the development of your area, we mean it.

IT Support Specialist / 2nd Level Support (m/f/d) 80-100 %

Your tasks

Processing and resolving complex IT disruptions in 2nd level support (hardware and software)

Analysis and troubleshooting of system, network, and application problems

Support in the administration of Microsoft 365, Active Directory, and other systems

Onboarding and offboarding of employees (setting up workstations, user accounts, access rights, etc.)

Close collaboration with 1st level support and escalation management

Documentation of solutions and processes in the ticket system

Participation in IT projects, rollouts, and system migrations

Coordination of external service providers

Your profile

Completed training in the IT field or comparable qualification

Several years of experience in IT support, especially in 2nd level

Very good knowledge of Windows client and server operating systems, Microsoft 365, Active Directory.

Knowledge of network technologies (DNS, DHCP, VPN) is an advantage

Experience with remote support tools and ticket systems (e.g., Jira, TopDesk, Confluence)

Independent, structured working style and high problem-solving competence

Strong communication skills, teamwork ability, and service orientation

Fluent German and English skills in spoken and written form, French skills are an advantage

We offer

Diverse tasks with high personal responsibility and development opportunities

Dynamic team, flat hierarchies, an open corporate culture

An attractive location with good accessibility (public transport or discounted parking), free fruits, water, and good BVG conditions

Do you want to actively shape the future of the IT department? Then we look forward to receiving your application by email at ch.job@elis.com

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Contact Information

Your official name is the name that appears in your official documents.