IT Support Champion

About the job

About

Your Tasks

• Receiving, analysing and resolving IT faults, questions and change requests (by phone & in writing)
• Remote support in German and English, additional languages an advantage
• Classification and forwarding of tickets to 2nd level support
• Interface between end user and technology - you translate needs clearly and solution-oriented
• Responsibility for high user happiness and a consistently positive service experience

Your Contribution

• Completed training in computer science or equivalent professional experience
• Good knowledge of common Microsoft client operating systems and MS Office
• Confident handling of IT systems and enjoyment of technology
• Empathy, patience and strong communication skills in direct contact with users
• Experience in finance & insurance sectors
• Team player who lives and wants to further develop service excellence

Your Profile

• In-house Champions Academy
• Open corporate culture with room for ideas & participation
• Modern infrastructure & home office
• Good accessibility by public transport
• Regular team events & exchange formats
• Internal development opportunities

Your Impact

You are more than an IT supporter - you are a Support Champion.
With your contribution you make technology human, connect Bots & Brains and build with us the smart service desk of the future.

Your Contact Person
Timo Plattner
Chief People Officer

timo.plattner@pidas.com
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