Gilgen Door Systems AG
Winterthur
10 hours ago
Head of Customer Service Zurich 100%
- 08 May 2026
- 100%
- Permanent position
- Winterthur
About the job
As the Swiss market leader for innovative door and gate systems, we are present in over 70 countries worldwide. Our customers and partners – both internal and external – benefit from first-class service and outstanding offerings.
Become part of our team as
Head of Customer Service Zurich 100%
Place of employment Winterthur, area of operation Zurich
As Head of Customer Service, you take on a central key role in our service business. This position is aimed at personalities who enjoy supporting and developing employees and consistently place customer satisfaction at the heart of their actions.
Together with your team, you ensure that our customers can always rely on first-class services in the areas of service, repair, and modernisation of our doors and gates.
Together with your team, you ensure that our customers can always rely on first-class services in the areas of service, repair, and modernisation of our doors and gates.
Your field of activity - your impact
- Leadership, motivation, and development of a team of 15 employees at the Winterthur location
- Ensuring high-quality and timely execution of service, repair, and modernisation work across the entire system portfolio
- Responsibility for achieving team goals as well as budget and strategic targets in customer service
- Conducting reporting and controlling including analysis of relevant key figures as well as deriving and implementing targeted measures
- Active maintenance and development of customer relationships as well as close collaboration with internal interfaces
- Participation in the further development and implementation of the modernisation strategy
What you bring with you
- Completed technical basic training as well as further training in the commercial field or in customer service
- Several years of experience in a technical environment as well as in team leadership
- Driving licence category B and ideally residence in the Zurich/Winterthur region
- Strong customer orientation, communication skills, and a confident, assertive manner
- High service understanding, pragmatic hands-on mentality, and entrepreneurial thinking
- Structured, reliable, and solution-oriented working style
We offer you
- Self-organised working style with your own company vehicle
- Trusting and open culture
- Job-related training and development with our Gilgen Academy
- Above-average pension fund benefits
Gilgen Door Systems AG | 8406 Winterthur | www.gilgendoorsystems.com
Interested? Then we look forward to your online application.
Questions? Kurt Staudenmann, Head of Field Service East, +41 31 985 36 99 and Aline Moser, HR Business Partner, +41 31 734 41 11 will be happy to answer them for you.
Questions? Kurt Staudenmann, Head of Field Service East, +41 31 985 36 99 and Aline Moser, HR Business Partner, +41 31 734 41 11 will be happy to answer them for you.
