Team Leader: Private Customers

As a locally well-established bank in the Küsnacht and Zumikon region, we combine personal closeness with modern advice and digital solutions – offering you an environment where you and your team can visibly make a difference for our customers and the region.

As Team Leader: Private Customers, you inspire our customers in the Küsnacht and Zumikon region and further develop your employees. Together with your team, you shape the customer experience in our branches and take responsibility for the customers in the private customer segment.

You promote a customer-oriented sales and advisory culture and motivate your team to achieve top performance. Your team welcomes all visitors to the branches and is responsible for advising and developing our private customers.

In addition to comprehensive advice in the areas of pension provision, accounts, saving and investing – with a special focus on everyday banking and systematic wealth building – you and your team identify further customer needs and specifically initiate referrals to specialists.

• Leadership, promotion and development of your employees (team of 9-10 employees at the Küsnacht and Zumikon locations)
• Ensuring high-quality training and support of employees and young talents
• Active leadership and support of sales and market development campaigns in the Küsnacht and Zumikon regions
• Advising private customers in the areas of accounts (account and card range), saving, investing and pension provision
• Recognising customer potential, capturing customer needs and developing suitable solutions
• Accompanying our customers into the digital world (e-banking, mobile banking, digital services) and self-service (ATM zone)
• Acquisition of new customers as well as recognising and referring further customer needs to internal specialists
• Handling cash transactions, currency exchange and precious metal transactions in the branch
• Resource and deployment planning for your team

• Completed banking training or equivalent qualification as well as completed or ongoing further education (e.g. Bachelor in Banking & Finance, HF Business Administration or similar)
• Several years of experience in sales in the banking sector, initial leadership experience an advantage
• Strong sales and service orientation with enthusiasm for active customer advice
• Passion for leadership, coaching and development of people
• Trustworthy, communicative and empathetic personality that fits well into the regional environment of Küsnacht and Zumikon
• High self-motivation, personal responsibility and strong organisational skills
• Polished, confident appearance and excellent manners

• Motivated, self-organised and cheerful team looking forward to working with you
• We work in a first-name culture and promote a supportive and appreciative atmosphere within the team
• Varied activity with exciting and challenging customers with great potential
• Your career is important to us as an employer, and therefore we support and accompany you on your path
• Attractive overall package with interesting additional benefits and employee discounts (public transport, sports, leisure, childcare, health insurance and much more)