Technical Dispatcher Customer Service Car Wash Systems 100% (m/f/d)

About the job

For our technical customer service in the field of car wash systems, we are looking for a technically skilled individual who organises service deployments, assesses technical issues, and works together with customers and service technicians to develop binding solutions.

You have a solid technical education and practical experience. German and French are part of your daily work as you also support service technicians and customers in Western Switzerland. You can clearly explain technical matters in both languages and competently discuss and negotiate appointments, scope of services, and costs.

Your tasks

• Plan and coordinate service deployments: You schedule our service technicians considering urgency, technical requirements, and available capacities.
• Assess technical issues: You receive fault reports, ask targeted follow-up questions, and clarify the next steps together with customers and service technicians.
• Support customers and service technicians in German and French: You coordinate deployments, explain technical contexts, and communicate clearly and solution-oriented even in complaints or under time pressure.
• Create and discuss service offers: Together with the service technicians, you develop offers for repairs, maintenance, and other services. You explain the scope of services and negotiate conditions within your competencies.
• Complete service orders fully: You record and monitor service orders, check completed deployments, and ensure correct billing.
• Ensure information flow: You ensure that customers, service technicians, and sales have all relevant information in good time.

What you must bring

• Completed technical vocational training, for example in electromechanics, automation, electrical engineering, or a comparable field.
• Solid technical practical knowledge: You understand the interaction of mechanical and electrical components, can assess technical faults, and communicate professionally with service technicians on an equal footing.
• Negotiation-level German and French skills: You independently conduct customer discussions, technical clarifications, and negotiations about appointments, services, and costs in both languages. You are also confident in written communication.
• Organisational talent and decisiveness: You set clear priorities and keep an overview even with short-term changes.
• Reliable and customer-oriented manner: You make clear agreements, consistently follow up on open points, and handle demanding situations constructively.
• Confident use of IT applications and willingness to familiarise yourself with our dispatch and order systems.

Experience in technical customer service, service dispatch, or the car wash sector is an advantage.

What we offer you

• A varied and responsible role with direct contact to customers and service technicians.
• A committed team that works together and supports each other.
• Modern employment conditions and a flexible working time model.
• Opportunities for personal and professional development.

Your application

Do you combine technical practical knowledge with organisational talent and communicate confidently in German and French? Then Mr Ezio Selmi-Frey looks forward to receiving your complete application documents via jobs.ch or by email.

For questions about the technical requirements of the position, Mr Eichenberger is happy to assist you at
+41 56 619 77 95.