ISS Schweiz
Zürich-Altstetten
Head of Hospitality Services Zurich 100%
- 18 July 2026
- 100%
- Zürich-Altstetten
Job summary
Join our team as Leiter:in Hospitality Services in Zürich! Lead a dynamic hospitality environment with great benefits.
Tasks
- Oversee the operational and financial management of all Hospitality Services.
- Ensure exceptional guest and customer experiences at all times.
- Develop and maintain long-term client relationships at the management level.
Skills
- Degree in Hospitality Management; extensive experience in 5-star hotels required.
- Strong service orientation and ability to engage with key stakeholders.
- Excellent communication skills in both German and English.
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About the job
Head of Hospitality Services Zurich 100%- Overall responsibility for the operational and financial management of all hospitality and facility services
- Ensuring an outstanding guest and customer experience
- Active development, maintenance and advancement of long-term customer relationships at management level
- Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimisation
- Leadership and development of senior staff and responsibility for a team of around 100 employees with a focus on service culture, hospitality and professionalism
- Optimisation of processes and workflows to ensure a consistently high level of hospitality
- Responsibility for budgeting, controlling and reporting as well as professional contract and supplier management
- Management of sales activities and active support in the implementation of new customers and services
- Completed training or degree in hotel management and/or hospitality management
- Several years of professional and leadership experience in 5-star hotels
- Good networking in the upscale hotel and hospitality environment desired
- Strong service and customer orientation as well as broad experience in dealing with demanding key stakeholders
- Excellent communication and representation skills at all hierarchical levels
- High leadership competence, proactivity and reliability
- Fluent German and English skills
- Well-groomed and engaging appearance
- Experience in facility management an advantage
- Impeccable reputation (mandatory)
- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff celebrations and appreciation programmes
- Attractive own ISS Switzerland pension fund
- Discounted Swisscom travel passes for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase
