E-Banking Application Support

Company Description

Talan is an international consulting and technology expertise group that supports and accelerates the digital transformation of its clients through the levers of technology, data, and innovation.

For over 20 years, Talan has been advising and supporting companies and public institutions in defining and implementing their transformation and innovation projects in Switzerland and internationally.

Present on 5 continents in 21 countries, the Group, certified Great Place To Work, has more than 7000 employees.

Equipped with a Research and Innovation Center, Talan places innovation at the heart of its development and operates in areas of technological change such as Artificial Intelligence, Data Intelligence, Blockchain, to serve the growth of large groups and mid-sized companies in a committed and responsible approach.

By placing "Positive Innovation" at the core of its strategy, Talan is convinced that technology amplifies its impact on society as a whole by being at the service of humans. 

Job Description

🎯 Context & Mission

As part of our activities in the banking environment, we are looking for a Support Analyst to provide functional and technical support for a web application used by portfolio managers.
This platform allows them to access all information related to client portfolios under their responsibility.

You will act as the privileged point of contact, ensuring incident resolution, service quality, and smooth communication with technical and business teams.

🛠️ Main Responsibilities

• Ensure the handling, analysis, and resolution of production incidents within the ITSM process.
• Actively participate in the prioritization, investigation, and root cause analysis (RCA) of incidents.
• Maintain excellent relationships with users, internal IT teams, and business stakeholders.
• Contribute to the writing, updating, and improvement of documentation and disaster recovery plans (DRP) for applications.
• Participate in the execution of Disaster Recovery tests.
• Occasionally ensure shift work (early/late shifts), interventions on public holidays, and on-call duties according to the established schedule.

Qualifications

Experience

• 2 to 5 years of experience in a similar role of application support / IT support, ideally at level 2.
• Initial experience in the banking or financial sector is a major asset.
• Experience or strong interest in e-banking environments.

🧰 Skills 

• Knowledge or background in development / technical background (asset).
• Proficiency in SQL (simple to intermediate queries).
• Use of ticketing tools: Titan, JIRA or equivalents.
• Good understanding of web application architectures (desired).
• Excellent communicator, able to interact with technical and business profiles (technical-functional profile).
• Service-oriented, analytical mindset, and ability to prioritize.
• Autonomy, rigor, and ability to work in demanding environments.
• Team spirit and ability to manage situations under pressure.

Additional Information