Senior Front Office Employee

About the job

Senior Front Office Employee

What can you expect?

80 employees, 6 branches, 1 mission: "My Fricktal, my bank". We uphold our cooperative core values, are locally rooted and create innovative solutions for our employees, customers and partners.



What are your tasks?

• You inspire our customers as the first point of contact and shape the perception of our bank with your professional appearance
• You recognise customer needs and potentials early and derive targeted sales and referral opportunities from them
• You refer customers appropriately to our advisory specialists and actively contribute to expanding customer relationships
• You acquire new customers, open customer relationships and ensure a high level of service and advisory quality
• You use modern processes, systems and digital channels and actively contribute to the further development of our customer service
• You are responsible for the practical training of our trainees in the department

What do you bring with you?

• Several years of experience in customer advisory at a bank
• Advanced banking qualification
• Openness to new things and a natural enthusiasm
• Strong customer and service orientation – you live your host role
• Routine in the efficient use of IT and tools
• Joy and commitment in achieving our ambitious growth targets

We foster a family-like environment

The cooperative values are our cornerstones: Together. For each other. They shape our collaboration and our interactions. The informal "du" culture creates personal closeness and equality across all levels of function.

We live diversity and equal opportunities

We promote the different perspectives, experiences and skills in our teams. Because this diversity makes us special and contributes decisively to our success.

We promote personal and professional development

Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal education offer as well as a cost contribution for external further training.

We offer attractive conditions and social benefits

Our employees benefit from exclusive advantages with banking products, various shopping discounts with third parties as well as an above-average pension provision.

And now it’s your turn!

Send us your CV, your certificates and proof of your education and further training. Also answer the following three questions. A cover letter? You can save yourself that.

1. What experiences make you ready for this challenge?

2. What framework conditions do you need to achieve great things?

3. What is not in your CV but is interesting for us?

Do you have questions?

For content-related questions about the position:

Marika Müller
Team Leader Customer Advisory
+41 (62) 865 44 54

For questions about the application process:

Melanie Schumacher-Freudiger
Team Leader HR / Staff
+41 (62) 865 44 13

We look forward to your online application

About us