Operations Manager Daily Business / Operations Manager Vagabund

About the job

Operations Manager Daily Business / Operations Manager (100 %)

Workplace: Vagabund, Biel Station

Start date: from 1 November 2026 or by arrangement

About the position

For Vagabund at Biel Station, we are looking for a committed and experienced individual to take responsibility for the operational daily business.

Our concept, our offer as well as the essential processes and systems are already in place. Your focus will be on operational management, team organisation, and the consistent implementation of our standards.

You ensure that the operation runs independently, efficiently, and with impeccable quality. During important service and peak times, you actively work in the operation and, together with your team, ensure a professional and guest-oriented appearance.

Your tasks

Operational management

• Overall responsibility for the daily operational business
• Ensuring smooth operation during opening hours
• Active participation during important service and peak times
• Coordination of daily processes and responsibilities
• Ensuring opening and closing procedures
• Organisation in case of short-term staff absences and operational problems
• Consistent implementation of existing processes and standards
• Continuous optimisation of operational procedures
• Ensuring a professional and guest-oriented appearance

Personnel management and deployment planning

• Creation of work, holiday, and deployment schedules
• Economic planning of personnel deployment
• Leadership and development of employees
• Management of the deputy operations manager and shift leaders
• Conducting regular team and management meetings
• Recruitment of new employees in consultation with ownership
• Organisation and control of new employee onboarding
• Organisation of internal training
• Monitoring working hours, absences, and holiday balances
• Conducting employee appraisals
• Promoting a binding, respectful, and solution-oriented team culture
• Early information to ownership in case of personnel issues

Quality, hygiene and organisation

• Ensuring product, service, and hygiene standards
• Monitoring cleanliness, order, and appearance
• Checking correct preparation and serving of products
• Implementation of menu, product, and process changes
• Monitoring compliance with legal and internal requirements
• Handling guest feedback and complaints
• Organisation of necessary repairs and maintenance work
• Reporting major technical or operational problems to ownership

Inventory management and orders

• Monitoring goods flow and stock levels
• Checking orders and deliveries
• Organisation and evaluation of regular inventories
• Avoiding overstock, shortages and food waste
• Monitoring goods costs
• Initiating appropriate measures in case of deviations
• Maintaining operational cooperation with existing suppliers
• Checking prices, delivery conditions and product quality

Cash register and administration

• Responsibility for correct operation of the cash register system
• Cash register programming and maintenance of items
• Recording new products and prices
• Checking daily closings and cash discrepancies
• Clarification and documentation of discrepancies
• Checking and forwarding incoming invoices
• Handling the central operational e-mail account
• Ensuring orderly operational filing
• Coordination with accounting, payroll administration and ownership
• Maintaining relevant operational systems and information

Reporting and controlling

• Preparation of the biweekly operational reporting
• Checking and commenting on key operational figures
• Monitoring sales, goods costs, personnel costs and productivity
• Analysis of operational deviations
• Development and implementation of concrete improvement measures
• Monthly discussion of results with ownership
• Immediate information in case of major financial, personnel or operational deviations
• Providing necessary information for partners and ownership

Accounting, payment transactions, payroll administration and monthly financial closing are handled by the CFO or accounting department.

What you bring

• Several years of professional experience in the hospitality industry
• Leadership experience in a dynamic operation
• Experience in personnel and deployment planning
• Understanding of inventory management, personnel costs and operational key figures
• Strong organisational and leadership skills
• Independent and structured working style
• Sense of responsibility and decisiveness
• Clear, respectful and binding communication
• Solution-oriented and pragmatic approach
• Assertiveness and resilience
• Confident use of digital systems
• Very good German language skills
• French language skills are an advantage for the Biel location

What to expect

• Lots of independence and operational scope for design
• An existing concept with defined processes and systems
• Support from a deputy operations manager
• Direct collaboration with ownership
• A lively workplace in a central location at Biel Station

Interested?

We look forward to receiving your complete application documents.