Interlaken
16 hours ago
Customer Support Officer (m/f/d)
- 08 May 2026
- 100%
- Interlaken
Job summary
Join Casino Interlaken AG as a Customer Support Representative! Enjoy a dynamic work environment and great benefits.
Tasks
- Provide expert customer support via email, chat, and phone.
- Ensure compliance with laws and guidelines meticulously.
- Review player documents for authenticity and manage data.
Skills
- Experience in customer support and preferably a commercial education.
- Outstanding communication skills in German, French, and English.
- Strong problem-solving abilities and customer-focused mindset.
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About the job
Customer Support Officer (m/f/d)
Casino Interlaken AG is a significant company in the Swiss entertainment industry. With nearly 90,000 guests annually, we have been operating a land-based casino in Interlaken since 2002, providing first-class service to our guests. Our colourful team of over 60 employees from various nations and the family-like atmosphere are the heart of our success.
And because we always want to stay on the ball, we have expanded our offering since February 2020: Our online casino StarVegas brings the fun of gaming directly to our customers - everywhere in Switzerland.
100%
Interlaken
1 July 2026 or by arrangement
YOUR PLAYING FIELD
As a Customer Support Officer at StarVegas, you are not only the voice of our company but also the superhero of our customers! Your mission, should you choose to accept it, includes:
- Masterful and service-oriented response to customer enquiries via email, chat and telephone – like a Jedi of customer service!
- Meticulous adherence to laws and guidelines - your eye for detail is unbeatable!
- Verification of documents for authenticity and completeness, including management of player data – here you are the detective!
- Teamwork is key! Collaborating with other teams to solve customer problems faster than Sherlock Holmes
YOUR SUPERPOWERS
You are our hero if you bring:
- Experience in customer support
- Ideally a completed commercial basic education and confident handling of MS Office 365
- Very good communication skills in German, French and English, any additional language is an advantage
- Master in understanding complex contexts and service-oriented thinking
- You understand what customers need and want
- A clean debt enforcement and criminal record
OUR OFFER
We offer you the opportunity to become part of a company where real personalities, rather than run-of-the-mill employees, work together in an exciting field of activity. Additional benefits include:
- Flat hierarchy, fast decision-making processes and an open corporate culture
- Attractive working time model (4 days working, 2 days off) with weekend and shift work (between 08:00 - 20:00)
- Training and further education opportunities
- 5 working weeks of holiday, fitness subscription, breaks included in working hours (even heroes need a break!)
- A cosy workplace where a friendly dog sometimes provides animal cheer and good mood
- Free parking spaces, affordable furnished staff studios
Ready for the adventure? If you are a communication genius, can solve problems like Sherlock Holmes and want to join a dynamic team, then we want to get to know you. Contact us today and become part of our team.
YOUR CONTACT PERSON
Questions? Leon Eberleh (Tel. +41 33 826 34 37), Head of Customer Support and Superhero Coordinator, will be happy to assist you.
Are you in?
We look forward to your online application. Applications by email cannot be considered.
Tanja Dolder
HR Generalist
hr@casino-interlaken.ch
+41 33 827 61 20
