Application Manager ITOM ServiceNow 80 - 100%

About the job

design | develop | implement

Office for Informatics

Application Manager ITOM ServiceNow

Do you want to not only operate ServiceNow ITOM but actively shape it? At our Office for Informatics, you take responsibility for building and further developing our ITOM landscape. You independently advance the roadmap, contribute your ideas into viable concepts, and implement technical solutions yourself. Together with various specialist departments and IT experts, you shape the future of our IT services.

Your tasks:

• You independently develop the ServiceNow ITOM roadmap further, set priorities, and drive their implementation forward.
• From conception to implementation, you design our ITOM solutions and optimise existing functions and processes.
• In building and further developing our Configuration Management Database (CMDB), you contribute your expertise and ensure a reliable data basis.
• You translate technical and organisational requirements into viable solution concepts and coordinate their implementation with internal and external partners.
• As project lead, you manage initiatives and workshops, connect different stakeholders, and jointly develop practical solutions.
• Together with the involved teams, you ensure stable operations and continuously develop governance, processes, and quality standards.

Your profile:

• You have solid practical experience with ServiceNow ITOM and are well acquainted with the technical configuration, implementation, and operation of corresponding solutions.
• You understand complex IT architectures and technical contexts as well as the requirements for well-thought-out and feasible solutions.
• You have already gained experience in demanding IT projects and possess the ability to independently drive projects and technical developments forward.
• A qualification in computer science, business informatics, or a related field forms your foundation. However, your expertise and practical experience are decisive for us.
• You are characterised by responsibility, a structured way of working, and interconnected thinking. Even with diverse requirements, you keep an overview and set clear priorities.
• You enjoy collaborating with various stakeholders and communicate clearly and solution-oriented.
• Very good German skills are required; English skills are an advantage.

Your contact:

Artur Gabor

Team Leader Business Solutions

+41 43 259 48 76

Julia Ernst

Recruiting Partner

+41 43 259 35 19

Dear recruitment agencies! Unfortunately, we cannot consider applications associated with fee demands. Only direct applications will be answered and considered in the selection process.

About us:

The Office for Informatics (AFI) is the IT competence centre of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, judiciary, and independent institutions. Commissioned with implementing the new Information and Communication Technology (ICT) strategy, the Office for Informatics accompanies and supports the Canton of Zurich into the digital world.

About 1200 people work in the Finance Directorate at four locations in Zurich. We manage the dossiers of finance, taxes, personnel, procurement, and IT. Those who work with us shape the canton – versatile, responsible, and with impact beyond their own area of responsibility.

Your application process:

Pre-selection

Initial interview on site

Online assessment

Second interview on site

Meet the team

Final decision